Contact TV (Samsung) Remote Control Customer Service

Why should I report an Issue with TV (Samsung) Remote Control?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of npe to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Menu] → [General Settings] → [External Device Manager] → [Device Connection Manager] → [Device List] or with older TV models [Menu] → [Network] → [Expert Settings] → [Mobile Device Manager] or [Menu] → [Network] → [AllShare Settings]. - You can disable the TV's ("accept device") screen by going to eg. [Menu] → [Settings General] → [External Device Manager] → [Device Connection Manager] and changing [Access Notification] -> "First Time Only". - This option works on phones and tablets with built-in IR blaster such as Samsung Galaxy S, HTC ONE, LG G3/G4/G5, Xiaomi Mi / Redmi / Note, Huawei Mate / Honor etc). - Tested with Samsung TV F and M models, but probably works also with others Samsung Smart TV-s build 2005 and later (if it does, then let us now and give feedback). - Please note that you must point your phone’s IR blaster directly at the TV.

2. With the app "TV (Samsung) Remote Control" you can use your smartphone to control your Samsung TV over the local network and/or with IR (if your android has infrared port). ★ Network IP control (WiFi / WiFi Direct / LAN).

3. Usual working range is 4-10ft (1-3 meters, max ~5 meters). - With some phones in power saving mode or with almost empty battery the IR blaster might not work or range is less then 5ft (2 meters).

4. Works with C, D, E, F, K and M (2016+) models, but not with H and F models. - Make sure your mobile device and TV are connected to the same home network.

5. This software is provided by author ''as is'' and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed.

6. The purpose is not to replace the original TV remote, but this app is handy in emergency situations (original remote is lost, empty batteries etc).

7. If your router supports a privacy separator function, make sure it is disabled. - It is also possible to enter the TV's IP address manually.

8. To find you TV's IP address go to TV: [Menu] → [Settings] → [Network] → [Network Status].

9. If this app doesn't work with your phone or TV then feel free to e-mail me (your exact TV and phone model).

10. This app is NOT affiliated with or endorsed by Samsung Group.

11. Samsung is a trademark of Samsung Group.

1. But at that point why bother?The app seems to need to be paired to the TV everyday, causing a little pop-up box on the TV asking to allow access, forcing Me to use the physical remote either way.

2. Works as intended once paired though.Just a couple minutes after install I replaced the remote our dog destroyed.

3. Now it's useless.This app works so much better than the remote provided by Samsung! I've only had my TV a few days and I've had nothing but problems with the physical remote.

4. I know it completely defeats the purpose of a remote app if you have the damn remote but alot of apps I've downloaded require it so I'm glad I found one that connects thru wifi forsure.

5. Thank goodness I don't find the buttons on a black remote.Works great.

6. Still, overall it is so much nicer and easier to use the cheap, physical remote provided by Samsung.Works very well with my Samsung.

7. I have the Samsung UHD series 8 and it works great w this app !"Failed! Network error or PIN expired? It worked great for a few months, only require pairing every couple of weeks or so.

8. At least it works once it's paired but only if you have another remote to turn the TV on.

9. CONNECTS THRU WIFI so you don't need the actual remote like some apps do - it's also FREE.

10. I haven't had to sign in to an app on my TV yet; but I'm thinking it will be a lot easier in a text box on my phone than using the arrows on a remote going back and forth and up and down with a remote to type in a username and password.

11. Working very well, but it has an old remote design instead of the latest Samsung TV mini remote.

1. Fix TV (Samsung) Remote Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TV (Samsung) Remote Control: Restarting the app will resolve most errors.
2. Update the TV (Samsung) Remote Control App. Here is how:
   1. On Android goto PlayStore » Search for "TV (Samsung) Remote Control" » Open TV (Samsung) Remote Control » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TV (Samsung) Remote Control » click "UPDATE".
3. Clear TV (Samsung) Remote Control app cache: Clearing cached data will force your app to retrieve the latest data directly from TV (Samsung) Remote Control servers.
   1. On Android, goto Settings » Apps » Select "TV (Samsung) Remote Control" » click Storage » click "Clear Cache".
4. Check TV (Samsung) Remote Control app permissions. If any of these permissions required to use your device's features are disenabled, TV (Samsung) Remote Control might not work.
5. Uninstall and reinstall TV (Samsung) Remote Control. If nothing else has worked, completely uninstall TV (Samsung) Remote Control then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TV (Samsung) Remote Control not working

2. Fix TV (Samsung) Remote Control Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TV (Samsung) Remote Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TV (Samsung) Remote Control not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TV (Samsung) Remote Control may not be able to connect to the Internet when running in the background.