Published by Samsung Electronics Co., Ltd.

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About Gear IconX (2018) Plugin

1. The Galaxy Wearable application has to be installed first for the Gear IconX (2018) application to operate normally. ※ Please allow the permissions of the Gear IconX (2018) Plugin in Android Settings to use all the features in Android 6. 0 or later.

2. The Gear IconX (2018) Plugin allows you to use features such as device settings and status view when connected to a Gear IconX (2018) device.

3. If your system software version is lower than Android 6. 0, please update the software to configure App permissions.

4. For optional permissions, the default functionality of the service is turned on, but not allowed.

5. This application does not work alone because this is a component of the Galaxy Wearable application.

6. The following permissions are required for the app service.

7. Previously allowed permissions can be reset on Apps menu in device settings after software update.

Gear IconX (2018) Plugin Customer Insights

1. It's a shame because having my messages read aloud had been one of the best features, when it worked properly.The app demands many different permissions - calendar, contacts, sms! I don't want to use any of the smart notification features, so you shouldn't ask for access.

2. Don't buy unless you love to be aggravated😠.Having continual issues with my buds disconnecting while on calls (conference calls at work all the time) or switching to my watch or back to my phone over and over.

3. I am tired of apologizing for not catching parts of conversations.Unfortunately I have been unable to get messages read aloud for some time now.

4. Please make better products, especially when the pricetag is as outrageous as this.The app was continuously crashing on Android Pie and reinstalling IconX or Samsung wearables didn't work either.

5. I've had to turn my watch off during work hours because even when I disconnect, it will spontaneously reconnect during my call.

6. But this continual dropped call issue is a deal breaker for me as this is my main work device.

7. They would be really great headphones if I wouldn't have to hold my phone to my ear and the ear bud at the same time.

8. Connects during call until someone answers the phone then disconnects.

9. This is ridiculous.Worst headphones EVER!!!! Constantly disconnected, registers touch commands out of nowhere, and one bud is so much louder than the other that it doesn't make sense to use both.

10. I can only use it indoors at a still position which is very inconvenient.I have noticed quite a few unhappy comments concerning the earbuds connecting on and off.

11. The sensor is too sensitive that it thinks the earbuds are out of my ears when they are just slightly moved or when I walk into a sunlight.

Steps to Troubleshoot & Fix Gear IconX (2018) Plugin Issues

1. Fix Gear IconX (2018) Plugin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gear IconX (2018) Plugin: Restarting the app will resolve most errors.
  2. Update the Gear IconX (2018) Plugin App. Here is how:
    1. On Android goto PlayStore » Search for "Gear IconX (2018) Plugin" » Open Gear IconX (2018) Plugin » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gear IconX (2018) Plugin » click "UPDATE".
  3. Clear Gear IconX (2018) Plugin app cache: Clearing cached data will force your app to retrieve the latest data directly from Gear IconX (2018) Plugin servers.
    1. On Android, goto Settings » Apps » Select "Gear IconX (2018) Plugin" » click Storage » click "Clear Cache".
  4. Check Gear IconX (2018) Plugin app permissions. If any of these permissions required to use your device's features are disenabled, Gear IconX (2018) Plugin might not work.
  5. Uninstall and reinstall Gear IconX (2018) Plugin. If nothing else has worked, completely uninstall Gear IconX (2018) Plugin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gear IconX (2018) Plugin not working


2. Fix Gear IconX (2018) Plugin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gear IconX (2018) Plugin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gear IconX (2018) Plugin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gear IconX (2018) Plugin may not be able to connect to the Internet when running in the background.

Reported Issues