Contact NETGEAR Genie Customer Service

Why should I report an Issue with NETGEAR Genie?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NETGEAR Genie to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Most useful is naming on the network map once MAC addresses are determined (which was time consuming) which allows me to see if the kids devices are online and set filter levels per device.

2. Now that I'm being forced to change apps, we'll see how the new one performs.Straightforward, well designed, all-in-one router / local network management app.

3. I tell people to return it and get something better, but if they don't want to, I get it working for, at least until it starts crashing in the following month and they realize they should've listened to me and end up getting something better in the end.At first I was thrilled to use the functions of the app, however within an hour of using it the " network web" stopped working.

4. It does show you what is connected and it's great to be able to disable or pause the connection for each device.

5. I have tried their other app that does work with my router but it does not support remote management.

6. the network map is graphical, not as useful for me ... and it does not use the names i put on the device list.

7. Stopping internet traffic on a particular device takes forever to begin or it doesn't work at all.

8. only real complaint is the "connected devices" list from my router is missing.

9. then the parental control icon stated I had no internet connection, however the wifi icon showed I was connected and my connection was strong.

10. Well, I'm already connected to the network, and the Internet works, just can't login.

11. whole app could use a UI facelift like the newer Nighthawk app that is supposed to work with my c7000v2 but does not.

1. Fix NETGEAR Genie Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NETGEAR Genie: Restarting the app will resolve most errors.
2. Update the NETGEAR Genie App. Here is how:
   1. On Android goto PlayStore » Search for "NETGEAR Genie" » Open NETGEAR Genie » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NETGEAR Genie » click "UPDATE".
3. Clear NETGEAR Genie app cache: Clearing cached data will force your app to retrieve the latest data directly from NETGEAR Genie servers.
   1. On Android, goto Settings » Apps » Select "NETGEAR Genie" » click Storage » click "Clear Cache".
4. Check NETGEAR Genie app permissions. If any of these permissions required to use your device's features are disenabled, NETGEAR Genie might not work.
5. Uninstall and reinstall NETGEAR Genie. If nothing else has worked, completely uninstall NETGEAR Genie then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NETGEAR Genie not working

2. Fix NETGEAR Genie Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NETGEAR Genie be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NETGEAR Genie not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NETGEAR Genie may not be able to connect to the Internet when running in the background.