Contact Samsung Gear 360 (New) Customer Service

Why should I report an Issue with Samsung Gear 360 (New)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. PC programs related to Gear 360 can be downloaded until February 28, 2024, and you can continue to use PC programs that have already been downloaded after the above date, but please note that update support (bug fixes or third-party service interworking changes, provision of new features and services) will be discontinued.

2. Please check the compatible smartphone list on the official homepage. - The Live broadcast feature requires the Nougat OS or later version update. - Samsung Gear 360 (New) app doesn't support the NFC feature for Gear 360 (SM-C200).

3. Create your own virtual reality content to enjoy through Gear VR. - Some features provided by the Samsung Gear 360 (New) application are only available when Samsung Gear 360 is connected to your mobile device. - Supported devices vary depending on your region, operator, and device brand.

4. However, it may be difficult to provide support with regard to new bugs or third-party service interworking changes and new features and services through app update, and it may be difficult to provide compatibility for devices other than those listed in "Compatible OS version", "Compatible models" below. • Compatible OS version: Android 6. 0 to Android 10.

5. With the Samsung Gear 360 (New) app, you can create, view, and share 360 content on your smartphone, and enjoy various features by connecting Gear 360. ※ This app is compatible with Gear 360 (2017) and Gear 360.

6. For optional permissions, the default functionality of the service is turned on, but not allowed. - Location : Used for saving location information in recorded content by Gear360. - Storage : Used for saving or editing recorded content by Gear360. - Contact : Used to share live url during using live broadcast with Gear360. - SMS : Used to check receiving sms or mms during using the viewfinder remotely with Gear360.

7. Please note that some features of the app are available in Gear 360 related PC programs (Gear 360 ActionDirector, Mac program name: Gear 360).

8. Gear 360 lets you easily create, view, and share high quality 360 videos and photos of your memorable experiences.

9. If you would like to use NFC feature, download the previous app (Samsung Gear 360 Manager) from the link below.

10. If your system software version is lower than Android 6. 0, please update the software to configure App permissions.

11. From August 1, 2020, app updates and compatibility support on new phones will be discontinued.

1. Internet and Play store shows a lot of people having same issue, but apparently Samsung isn't responding as to why they have turned a good camera into nothing more than a doorstop due to a buggy software update.I can't access my photos and videos on the "Gear 360" from my Note 10+.

2. However, the resulting video files do not have the proper metadata set, so I'm unable to view them with many other programs, and sharing to Youtube does not produce the expected 360 video results, even when using the share options within this app.

3. but a recent software update has rendered the app completely useless, as it is forever stuck on "Loading..." when accessing Live View or Gallery.

4. I'm now searching for another program to fix video metadata, all because something crucial and basic is missing from this app.App crashes when opening gallery.

5. As I want to mount the camera upside down sometimes, I'd like to see an option to flip the image somewhere in either the camera settings or as a tool in the editor after a video is saved.Really enjoy taking the 360 videos.

6. Tried deleting app cache and data, forgetting camera and reconnecting, deleting gear 360 folders using file browser.

7. No one would expect Samsung to continue support for its products indefinitely... but at least Samsung could edit this app's description, stating that the Gear 360 is no longer supported.

8. Since they don't allow one to view the gallery anymore, it almost becomes useless.

9. Also I tried to update the firmware to see if that solve the problems but NO, the app gives a message error "Unable to update the software.

10. The Action Director on the PC even crashes (and re-installing it fails at the license check / server un reachable) ... So now I have a completely useless product.

11. This app isn't even the most recent version! I found version 1.5.00 at APK Mirror, though the Gallery still crashes the app.

1. Fix Samsung Gear 360 (New) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung Gear 360 (New): Restarting the app will resolve most errors.
2. Update the Samsung Gear 360 (New) App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung Gear 360 (New)" » Open Samsung Gear 360 (New) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Gear 360 (New) » click "UPDATE".
3. Clear Samsung Gear 360 (New) app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Gear 360 (New) servers.
   1. On Android, goto Settings » Apps » Select "Samsung Gear 360 (New)" » click Storage » click "Clear Cache".
4. Check Samsung Gear 360 (New) app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Gear 360 (New) might not work.
5. Uninstall and reinstall Samsung Gear 360 (New). If nothing else has worked, completely uninstall Samsung Gear 360 (New) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Gear 360 (New) not working

2. Fix Samsung Gear 360 (New) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung Gear 360 (New) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung Gear 360 (New) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung Gear 360 (New) may not be able to connect to the Internet when running in the background.