Contact Sam's Club now Customer Service

Why should I report an Issue with Sam's Club now?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sam's Club to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The lines in the store are ALWAYS so long and I just want to get my stuff and get out..... FIX YOUR APP PLEASE!Horrible, used to use the scan and go app but looks like they discontinued and moved us to this one...have tried this so many times over the past 8 weeks and will not recognize me in the store...even though I'm connected to Sam's Club Wifi!! Such a waste of phone space and my time!! 😡The old app worked amazing... since the new app has been up, I can't get it to work..... EVER.... says it only works in a store, I am in the store... says I can even scan via WiFi, am connected and it will not connect.......I have moved my star to 2.

2. Wifi is connected to Sam club but still wont let me scan saying I need to be in a store to scan.I can't get the shop and go part of the app to work.

3. This makes using a password manager (e.g. KeePass) very difficult and actually forces me to use a much weaker, shorter password than a password manager's much longer random password.I loved the old app scan and go but this new app is terrible and completely useless.

4. I was standing at the customer service counter in Sam's and it wouldn't scan items because I wasn't located in any store.

5. Since the item search returns the aisle number of the item's location, IMO the direction map should also show aisle numbers to help orient the user, rather than just aisle names like "snacks" and "pets", which has no logical ordering.

6. It's not recognizing that I am in the store and keeps asking me to connect to a Sam's club wifi even I'm already connected to it.

7. The additional functionality of getting directions to an item's physical location is interesting, but the app continuously misidentified my location and kept changing the direction it wanted me to go.

8. Sam's needs to stop fixing things that aren't brokenThis app really sucks!.... It's connected to a club and has the club WiFi on but still won't open.

9. The main reason for me using the app was to scan and go and it wasn't worth a plug nickel.

10. All of a sudden my regular sams app had an update and was able to scan through there where I couldn't before which is why I downloaded this app.

11. Another usability issue I have with the app -- and this applies to the regular Sam's Club app, too -- is that it does not allow you to paste your password.

1. Fix Sam's Club now Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sam's Club now: Restarting the app will resolve most errors.
2. Update the Sam's Club now App. Here is how:
   1. On Android goto PlayStore » Search for "Sam's Club now" » Open Sam's Club now » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sam's Club now » click "UPDATE".
3. Clear Sam's Club now app cache: Clearing cached data will force your app to retrieve the latest data directly from Sam's Club now servers.
   1. On Android, goto Settings » Apps » Select "Sam's Club now" » click Storage » click "Clear Cache".
4. Check Sam's Club now app permissions. If any of these permissions required to use your device's features are disenabled, Sam's Club now might not work.
5. Uninstall and reinstall Sam's Club now. If nothing else has worked, completely uninstall Sam's Club now then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sam's Club now not working

2. Fix Sam's Club now Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sam's Club now be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sam's Club now not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sam's Club now may not be able to connect to the Internet when running in the background.