Contact Amazon Prime Now Customer Service

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1. It's only gotten worse! One time I placed a Whole Foods order but it wouldn't connect with Amazon and load the next screen for almost an hour!This app is terrible.

2. The cart doesn't update when you add items, it regularly adds 2 items for no reason, and it doesn't tell you when things are out of stock until you place your order.

3. I currently am missing an item from my order but I can't open the contact us tab and even if I could, I can't get my past order number to give to customer service because when I click on a previous order, it only takes me to a map.

4. This app needs serious work.We buy groceries through this app about once every two weeks, and we always end up missing items because they are automatically removed from the cart without any record.

5. Reviews can only have 500 characters, so I can't go into every terrible experience I have with this, but it's terribleGreat app, HORRENDOUS servers!!! Ever since I got this app, no matter how fast and how high quality my connection is, the app is slow and loads blank pages.

6. Is anyone at Amazon working on this thing?Pretty much everytime I switch tabs/screens within the app, I get a blank white screen and have to go back to home or kill the app/restart it and redo the steps.

7. I see the beauty in the idea that is prime now, but right now from my experience it's a s*** show.I love Whole Foods, but this app has a lot of glitches.

8. It then takes you back to the cart and automatically removes the unavailable items without telling you what was removed.

9. I have contacted customer support and they tell me it's because the order hasn't been picked up yet... This is after the delivery window has already closed.

10. The UX is clunky and the features ill-designed and implemented, whole thing needs an overhaul.I have been using this app for many months.

11. Sometimes when I go to the cart it doesn't show all my items, I have to return to home and then go back to the cart to see everything.

1. Fix Amazon Prime Now Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amazon Prime Now: Restarting the app will resolve most errors.
2. Update the Amazon Prime Now App. Here is how:
   1. On Android goto PlayStore » Search for "Amazon Prime Now" » Open Amazon Prime Now » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon Prime Now » click "UPDATE".
3. Clear Amazon Prime Now app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon Prime Now servers.
   1. On Android, goto Settings » Apps » Select "Amazon Prime Now" » click Storage » click "Clear Cache".
4. Check Amazon Prime Now app permissions. If any of these permissions required to use your device's features are disenabled, Amazon Prime Now might not work.
5. Uninstall and reinstall Amazon Prime Now. If nothing else has worked, completely uninstall Amazon Prime Now then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amazon Prime Now not working

2. Fix Amazon Prime Now Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amazon Prime Now be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amazon Prime Now not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amazon Prime Now may not be able to connect to the Internet when running in the background.