Published by Wal-Mart de México on Mar 21, 2024

Report an issue with Sam’s Club México.
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Why should I report an Issue with Sam’s Club México?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Wal-Mart de México to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Sam’s Club México

1. Utiliza tu Membresía Digital y accede a ella con o sin conexión. -Crea listas con tus artículos favoritos y organízate mientras programas tus compras recurrentes. -Accede a eventos especiales como Open House, Socio Fest, Hot Days o Fin Irresistible. -Disfruta ahorros en tecnología, electrodomésticos, celulares, videojuegos, cómputo, mascotas y mucho más.

2. Escanea el código de barras de tus artículos cuando estés en el Club y paga en línea con la app o en la caja exclusiva de Scan & Go. -¿Se te olvidó tu Membresía o no la encuentras?

3. Compra desde donde estés con tu celular y aprovecha ahorros exclusivos mientras evitas las molestas filas. -Ahórrate la fila con Scan & Go.

4. Los mejores productos para tu hogar y negocio, los encuentras solo en Sam’s Club.

5. Recuerda dejarnos tus comentarios, tu opinión es muy importante para nosotros.

Sam’s Club México Customer Insights

1. Asked for update and fail... deletes my profile, don't let me continue the purchase 😒 Sometimes you have an item available for delivery, sometimes the same one only for pickup....scanner & go is an outstanding experiece, saving time! excellent!!!some of the products were not available on the scan and go app from sam's club, otherwise I like the app very much for the effortless buying experience.It keeps deleting my profile in each update; hangs when you search for an item; show items as sold out but are available in store; ask me for too many premissions.

2. And they ask you to select a pick-up time for nothing because when you get to the store the order is not ready yet worst experience at this store.TRAMPOSOS! NO respetan los precios que aparecen en la app.

3. I didn't find useful the pickup option at an specific date/time because they make you wait until the order is prepared and billed at the moment you arrive.

4. And by the way when you place your order on the app it his fine then the next day they sent you and email telling you that half of the stuff you order it is not available.

5. Not enough excuse even with scan and go for keep this in my phone.Very good aapplication user friendly the only bad thing is that my location doesn't have everything I'm looking for.

6. - Once I had my full shoping cart ready, I got repeatedly an error message "Hubo un problema al cargar esta página.

7. But this time it does not work.Still having issues showing the card membership view but it has improved.

8. Last order I got lucky and tried spamming the "pay button" and it worked.

9. Hard to believe that such a respected business as Sam's Club Mexico, offers such a lousy ecommerce experience.

10. Several issues: -Every time I closed the shoping cart, I was kicked out of the app.

11. Very disappointed, the prices with discounts change when you place the order.

Steps to Troubleshoot & Fix Sam’s Club México Issues

1. Fix Sam’s Club México Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sam’s Club México: Restarting the app will resolve most errors.
  2. Update the Sam’s Club México App. Here is how:
    1. On Android goto PlayStore » Search for "Sam’s Club México" » Open Sam’s Club México » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sam’s Club México » click "UPDATE".
  3. Clear Sam’s Club México app cache: Clearing cached data will force your app to retrieve the latest data directly from Sam’s Club México servers.
    1. On Android, goto Settings » Apps » Select "Sam’s Club México" » click Storage » click "Clear Cache".
  4. Check Sam’s Club México app permissions. If any of these permissions required to use your device's features are disenabled, Sam’s Club México might not work.
  5. Uninstall and reinstall Sam’s Club México. If nothing else has worked, completely uninstall Sam’s Club México then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sam’s Club México not working


2. Fix Sam’s Club México Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sam’s Club México be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sam’s Club México not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sam’s Club México may not be able to connect to the Internet when running in the background.

Reported Issues

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