Published by Safe Lagoon Software on Jun 25, 2023

Report an issue with Family Safe Browser.
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Why should I report an Issue with Family Safe Browser?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Safe Lagoon Software to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Family Safe Browser image 1 contact Family Safe Browser image 2

About Family Safe Browser

1. Combine it with the Safe Lagoon 🐠 A Smarter Parental Control Solution, and you can create a comprehensive parental control umbrella for your kids mobile devices. Need help?

2. Use the Family Safe Browser to block pornography, inappropriate content, and keep web and image searched safe on Google. com, Bing. com and Yahoo. com.

3. Family Safe Browser is a family web browser with integrated internet filters that uses artificial intelligence to automatically and dynamically block harmful sites.

4. The Safe Lagoon Family Safe Browser helps hide explicit content while surfing the web.

5. VPN apps cannot bypass our filtering; great for schools using Android devices.

6. Contact us at support@safelagoon.

7. Please contact us via the contact page of our website, since we cannot always help you if you post questions in the reviews.

Family Safe Browser Customer Insights

1. RIP OFF!!This was annoying for both kids and adults it limits absolutely everything so doing homework and you were on the calculator app for 5 minutes? Now you got to ask your mom or dad to give you more time also trying to google a question but you cant because googles blocked.

2. Also the other Safe Lagoon apps you install you can block them from certian apps and websites, and you can set certian time limits.You can block them out from everything in a push of a button, and look what they been on, and look what there doing live!Set it up.

3. Child still able to search and view unhealthy things.I am a kid, the app was perfectly fine until yesterday and now it will not work despite that I have internet connection, please fix thisIt's fine but it's so annoying.

4. Thanks -_-Realy nice for kids, blocks bad sights, and the kids can look up stuff without looking up bad things.

5. This blocks her from doing most things and with the parental control app, I'm able to monitor what she looks up.

6. You can pay for the family safe web browser but why do that when you can download another safe browser that lets you go on google but keeps everything sfw.

7. PLEASE FIX.I'm a mom who uses this for my 11 year old daughter since she has a tendency to keep trying to get into not so nice sites regardless of me trying to stop her.

8. And it doesn't give much informationApp is not safe for kids.

9. sometimes something happens, but its only the "no internet connection" screen, even tho my wifi is on and working for every other app on my device.

10. All the bad reviews are from kids throwing tantrums since they can't get their way anymore.

11. In addition the website posted was not working so unable to cancel my "trial".

Steps to Troubleshoot & Fix Family Safe Browser Issues

1. Fix Family Safe Browser Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Family Safe Browser: Restarting the app will resolve most errors.
  2. Update the Family Safe Browser App. Here is how:
    1. On Android goto PlayStore » Search for "Family Safe Browser" » Open Family Safe Browser » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Safe Browser » click "UPDATE".
  3. Clear Family Safe Browser app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Safe Browser servers.
    1. On Android, goto Settings » Apps » Select "Family Safe Browser" » click Storage » click "Clear Cache".
  4. Check Family Safe Browser app permissions. If any of these permissions required to use your device's features are disenabled, Family Safe Browser might not work.
  5. Uninstall and reinstall Family Safe Browser. If nothing else has worked, completely uninstall Family Safe Browser then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Family Safe Browser not working


2. Fix Family Safe Browser Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Family Safe Browser be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Family Safe Browser not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Family Safe Browser may not be able to connect to the Internet when running in the background.

Reported Issues

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