Published by My SOS Family Ltd on Nov 12, 2024

Report an issue with My SOS Family Emergency Alerts.
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Why should I report an Issue with My SOS Family Emergency Alerts?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of My SOS Family Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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My SOS Family Emergency Alerts Customer Insights

1. Only the push button works and calls on the phone.being blind with underlying health problems the voice response is excellent and I use Google assistant to open using voice so i am never alone and Moony and her team are always there and listening to support so thank you!It was a terrific app that came in extremely useful when my dad was in hospice due to his cancer.

2. I need something that will do this for me if I'm incapacitated.Update: The developers fixed the bug and its working well! I am impressed with how promt they were and how efficient they were at fixing the timer! This app has been a big help in keeping me connected with friends and family when in sketchy situations.

3. Countdown timer, can phone your contacts itself, can phone 911 emergency, displays in phone notification area, updates contacts about status itself.

4. It only requires a push of a button to trigger an alert.Very fast alert service the call was being placed within a second of pressing the button.Impressive, based on the tests I have done.

5. Good SOS timer alert feature which will notify contacts in case something happened to me if i don't confirm my safety in time.

6. By working even if phone is off or no signal, probably the contacts will be notified unless the cloud fails too.

7. This app is useless if you're laying unconscious on the floor and are unable to interact with your phone.

8. If I can interact with the phone, I can dial 911.

9. Also, it is really not helpful to have a review request pop up while you're trying to press the SOS button.Very easy to set up and use.

10. So I really love the app but since the update the timer crashes and thats what i use the app for.This is absolutely the best app of its kind.

11. As I understand it, the app should either transfer while you are setting the watch up, or there should be a companion app in the Wear OS Play Store.

Steps to Troubleshoot & Fix My SOS Family Emergency Alerts Issues

1. Fix My SOS Family Emergency Alerts Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My SOS Family Emergency Alerts: Restarting the app will resolve most errors.
  2. Update the My SOS Family Emergency Alerts App. Here is how:
    1. On Android goto PlayStore » Search for "My SOS Family Emergency Alerts" » Open My SOS Family Emergency Alerts » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My SOS Family Emergency Alerts » click "UPDATE".
  3. Clear My SOS Family Emergency Alerts app cache: Clearing cached data will force your app to retrieve the latest data directly from My SOS Family Emergency Alerts servers.
    1. On Android, goto Settings » Apps » Select "My SOS Family Emergency Alerts" » click Storage » click "Clear Cache".
  4. Check My SOS Family Emergency Alerts app permissions. If any of these permissions required to use your device's features are disenabled, My SOS Family Emergency Alerts might not work.
  5. Uninstall and reinstall My SOS Family Emergency Alerts. If nothing else has worked, completely uninstall My SOS Family Emergency Alerts then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My SOS Family Emergency Alerts not working


2. Fix My SOS Family Emergency Alerts Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My SOS Family Emergency Alerts be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My SOS Family Emergency Alerts not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My SOS Family Emergency Alerts may not be able to connect to the Internet when running in the background.

Reported Issues