Published by lock screen passcode on Jan 3, 2024

Report an issue with background video recorder.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with background video recorder?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of lock screen passcode to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact background video recorder image 1 contact background video recorder image 2

background video recorder Customer Insights

1. Developer, if the sound and video sync it'd be 3 stars, and if there was a way to save to the sd card and be able to skip back and forward I'd give it a 5 star ratinThis app has never given me any issues and does exactly what it's designed for! I think the ad free version is a bit on the expensive side, not that $7.99 is much money but compared to other apps... maybe $3.99 per year.

2. I could care less about the sound I wanted the video but either way a couple of the videos I tried to record I most likely will never be afforded the opportunity to record again! I should have just jused my regular camera rather than goofing off with this junk.

3. It would be a nice feature to be able to disable the microphone - I can't think of one instance where I needed sound and actually I do not want audio recording along with the vids.I've tried multiple recording apps and really didn't care for them.

4. I have eleven been able to check any of the recordings because 2 theEvery video I've made is a frozen frame and the audio of the filming.

5. Overall is good.It does exactly what I need it to! Sometimes I can't see around a corner when I'm looking for something small, or when working on a car i use the video camera to see whats going on beyond my sight.

6. The audio kept recording but no video.

7. When I try to open it, the screen stays black, and says "Can't play video." Any suggestions for this.

8. After the entire audio has played out the video will sometimes play in silence or not at all.

9. Audio and video have good quality.

10. Every video I tried to record just froze within a few seconds of the video.

11. I always inadvertently close the standard camera app or tap the screen and it deletes the video.

Steps to Troubleshoot & Fix background video recorder Issues

1. Fix background video recorder Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart background video recorder: Restarting the app will resolve most errors.
  2. Update the background video recorder App. Here is how:
    1. On Android goto PlayStore » Search for "background video recorder" » Open background video recorder » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for background video recorder » click "UPDATE".
  3. Clear background video recorder app cache: Clearing cached data will force your app to retrieve the latest data directly from background video recorder servers.
    1. On Android, goto Settings » Apps » Select "background video recorder" » click Storage » click "Clear Cache".
  4. Check background video recorder app permissions. If any of these permissions required to use your device's features are disenabled, background video recorder might not work.
  5. Uninstall and reinstall background video recorder. If nothing else has worked, completely uninstall background video recorder then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing background video recorder not working


2. Fix background video recorder Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make background video recorder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to background video recorder not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, background video recorder may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to cancel my subscription, please as soon as possible

    — by Sayan Das 6 months ago