Contact Philips Hue Bridge v1 Customer Service

Why should I report an Issue with Philips Hue Bridge v1?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Signify Netherlands B.V. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Smooth, it transfer settings worked smooth.I was forced to switch to this app by Philips when they dropped support for the bridge.

2. I've restarted the bridge, my phone, individual lights, and the app still takes a long time to connect to the bridge.

3. Makes the routines practically useless.I'm not impressed AT ALL by the forced "upgrade" process coming from the v1 Bridge.

4. They even had to build a new app for the new bridge, too complicated for the hip young developers to keep it all in just one proudly produced app, scanning which version it can find in your network to adjust features.

5. Don't think about electronic waste, just buy a new bridge! We, Signify, do determine the lifespan of this product!I was similarly disgruntled from having to download and switch to yet another app just for hue.

6. And suddenly, the LOCAL connection between the V1 bridge and the Homey controller is no longer possible.

7. Starting to feel like I'm getting shafted for being an early adopter.Faster than the main app, so I appreciate it, but needs an explicit time zone setting.

8. I thought splitting this app to support this bridge was so performance would still be good with the older bridge.

9. Suddenly, all my lights on the Homey app became unreachable, because of a forced upgrade of the hub.

10. If you have... you're stuck.I was using the Homey domotica server to control my Hue lights.

11. I can set any of the other routines just fine but not home and away.Since the latest update, the app's response time is incredibly slow.

1. Fix Philips Hue Bridge v1 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Philips Hue Bridge v1: Restarting the app will resolve most errors.
2. Update the Philips Hue Bridge v1 App. Here is how:
   1. On Android goto PlayStore » Search for "Philips Hue Bridge v1" » Open Philips Hue Bridge v1 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Philips Hue Bridge v1 » click "UPDATE".
3. Clear Philips Hue Bridge v1 app cache: Clearing cached data will force your app to retrieve the latest data directly from Philips Hue Bridge v1 servers.
   1. On Android, goto Settings » Apps » Select "Philips Hue Bridge v1" » click Storage » click "Clear Cache".
4. Check Philips Hue Bridge v1 app permissions. If any of these permissions required to use your device's features are disenabled, Philips Hue Bridge v1 might not work.
5. Uninstall and reinstall Philips Hue Bridge v1. If nothing else has worked, completely uninstall Philips Hue Bridge v1 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Philips Hue Bridge v1 not working

2. Fix Philips Hue Bridge v1 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Philips Hue Bridge v1 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Philips Hue Bridge v1 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Philips Hue Bridge v1 may not be able to connect to the Internet when running in the background.