Contact HUE Camera App Customer Service

Why should I report an Issue with HUE Camera App - Philips Hue ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Furious Rocket to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There are possibly many reasons why your bridge is not available to our Hue apps. • Your smartphone is connecting to the SAME WIFI with Bridge. • Your Bridge has all the lights on. • You can connect to your Bridge with original Hue app from Philips or any other Hue relating apps.

2. Especially for color changing effects, Hue Bridge can't serve all the request at high speed without Hue Entertainment.

3. For action movie, it's best to use fastest sync speed to keep the lights up with your fast chaning movie scenes.

4. Why your light bulbs are out of sync for some effects?

5. Because of the hardware limitation on Hue Bridge (as described below), there are out-of-sync for some effects.

6. You can utlize slow sync speed to avoid flooding your Philip Hue system.

7. We will update soon with hue entertainment to improve your color sync and effect.

8. • It works best with color ambience lights, lamps, light strip.

9. If you have more bulbs disable the ones that are not visible to you in the Bulbs list.

10. Why does the hue seem to slow down with more bulbs?

11. Hue Notification can not connect to your bridge? What should you do?

1. Other than that, probably worth the $1 I spent.Looks promising but doesn't work Connected to my bridge as many other customers said, and as they said, it says no bulbs connected although they work fine, and no options to connect themfor all saying cant add bulbs, that arrow thing pointing up.

2. I fine tuned the Entertainment area first then I used my old Pixel 2 XL and a flexible goose neck phone holder to get the positioning right because if you have to zoom at all it won't work right.

3. Use my camera to sync my lights to the TV??? I've never thought I've wasted 99 cents but alas I havei can't connect my lights.

4. Save your money it's not really worth the dollar 😂 Using a cam to sync is not a good option trust me you will get sick of it quickly.

5. I tend to just get flashes of color, but mostly the lights stay off.As others in the reviews, it says that i have no lights selected.

6. Feels like this app is randomly changing colors just because, so it makes it awkward when the phone picks up a brighter color than on TV.

7. Instead of responding to the reviews with please contact us for help, try fixing the issue! The app is a train wreck!This app makes no sense and is garbage.

8. It's a bit of a mess, click on the bottom arrow to select available lights.

9. It's not perfect but couldn't do 4App does as advertised, syncs to camera view.

10. I mean, it's not perfect but it does a damn good job trying to be but the rest is up to you.

11. for a buck its ok though.Cool idea, but didn't work too well.

1. Fix HUE Camera App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HUE Camera App: Restarting the app will resolve most errors.
2. Update the HUE Camera App App. Here is how:
   1. On Android goto PlayStore » Search for "HUE Camera App" » Open HUE Camera App - Philips Hue » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HUE Camera App » click "UPDATE".
3. Clear HUE Camera App - Philips Hue app cache: Clearing cached data will force your app to retrieve the latest data directly from HUE Camera App servers.
   1. On Android, goto Settings » Apps » Select "HUE Camera App - Philips Hue " » click Storage » click "Clear Cache".
4. Check HUE Camera App app permissions. If any of these permissions required to use your device's features are disenabled, HUE Camera App might not work.
5. Uninstall and reinstall HUE Camera App. If nothing else has worked, completely uninstall HUE Camera App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HUE Camera App not working

2. Fix HUE Camera App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HUE Camera App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HUE Camera App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HUE Camera App may not be able to connect to the Internet when running in the background.