Contact Philips EnvisionTouch Customer Service

Why should I report an Issue with Philips EnvisionTouch?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Signify Netherlands B.V. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It is a self-configuring application that provides control options for lighting, HVAC, curtains and ancillary services from a single point.

2. EnvisionTouch is a control application from Philips Dynalite.

3. It is an addition to any Philips Dynalite intelligent home system providing a powerful interface with an intuitive experience for every user as well as providing simple control for commercial projects ranging in size from a single meeting room to a large building.

1. Pixel 3 android 11 kinda annoying not to be able to connect to $15,000 worth of home automation...cant save project eith google pixel 1.

2. the upgrade did not solve my problem, i create a new project, put the right ip and when i click save, nothing happensDoes not work on Android devices.

3. Can someone help with this? Otherwise on earlier version of Android this app works like a charmDoesn't seem to work, have added my pdeg up and it just sits there saying please wait.

4. The app is 2.5 years old, time to release a new version, Philips!I can add a new project in android 9.

5. It is not working with Android 9!! I have multipel iOS devices and they all work well.

6. Connection and loading project.xml works but there is no communication with PDEG (No level/preset request/reply in System Builder, nothing).

7. On pixel 1 it did work, both using android 9.

8. I try to add my project in the app but when i save nothing hoppens... The idea of the app is ok but you need to keep up with the development.Project not saved, app not working.

9. You have to fix it.My phone uses Android 9.0 so this app stopped working.

10. But on Google pixel 3 it does not work.

11. At the same time iOS EnvisionTouch is working good.

1. Fix Philips EnvisionTouch Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Philips EnvisionTouch: Restarting the app will resolve most errors.
2. Update the Philips EnvisionTouch App. Here is how:
   1. On Android goto PlayStore » Search for "Philips EnvisionTouch" » Open Philips EnvisionTouch » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Philips EnvisionTouch » click "UPDATE".
3. Clear Philips EnvisionTouch app cache: Clearing cached data will force your app to retrieve the latest data directly from Philips EnvisionTouch servers.
   1. On Android, goto Settings » Apps » Select "Philips EnvisionTouch" » click Storage » click "Clear Cache".
4. Check Philips EnvisionTouch app permissions. If any of these permissions required to use your device's features are disenabled, Philips EnvisionTouch might not work.
5. Uninstall and reinstall Philips EnvisionTouch. If nothing else has worked, completely uninstall Philips EnvisionTouch then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Philips EnvisionTouch not working

2. Fix Philips EnvisionTouch Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Philips EnvisionTouch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Philips EnvisionTouch not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Philips EnvisionTouch may not be able to connect to the Internet when running in the background.