Contact Philips HCWeSet Customer Service

Why should I report an Issue with Philips HCWeSet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zeasn Info Tech Co.,Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No wonder people are giving the app 1star reviews... hope that helps someone out.Fix your app to work with Fidelio E6 - on never phones this app isn't able to find and connect to the speakers.

2. Ever since I tried using a new phone I can't pair them when they disconnect.Unable to update firmware to non network speakers, even if the instructions manual says that this app should be used.

3. Without it one can not setup the speakers, rendering them in most part also useless.I bought almost 1000 euro speakers from Philips and I cannot even connect to it with this app.

4. I was going to give the app 1star, before I realised that the phones location settings need to be on for it to pick up a wifi network- really unintuitive, and there's nowhere really in the documention that says this is required.

5. It's impossible to update firmware without the app, even the usb update process requires the app connected.It was my mistake to buy a speaker with a wireless subwoofer.

6. Never again a Philips product for me.Won't connect to speaker htl5160, regardless of wired or wireless.

7. If you cannot support your software why do you advertise it like that.

8. I should have gone for Sonos.

9. This is so stupid.

1. Fix Philips HCWeSet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Philips HCWeSet: Restarting the app will resolve most errors.
2. Update the Philips HCWeSet App. Here is how:
   1. On Android goto PlayStore » Search for "Philips HCWeSet" » Open Philips HCWeSet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Philips HCWeSet » click "UPDATE".
3. Clear Philips HCWeSet app cache: Clearing cached data will force your app to retrieve the latest data directly from Philips HCWeSet servers.
   1. On Android, goto Settings » Apps » Select "Philips HCWeSet" » click Storage » click "Clear Cache".
4. Check Philips HCWeSet app permissions. If any of these permissions required to use your device's features are disenabled, Philips HCWeSet might not work.
5. Uninstall and reinstall Philips HCWeSet. If nothing else has worked, completely uninstall Philips HCWeSet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Philips HCWeSet not working

2. Fix Philips HCWeSet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Philips HCWeSet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Philips HCWeSet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Philips HCWeSet may not be able to connect to the Internet when running in the background.