Published by Zettle by PayPal on Feb 29, 2024

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Why should I report an Issue with PayPal Zettle: Point of Sale?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Zettle by PayPal to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PayPal Zettle: Point of Sale

1. From accepting any type of payment to tracking sales, PayPal Zettle turns your phone or tablet into a complete mobile POS system and register.

2. Whether you’re running a coffee shop, clothing store or barber shop, PayPal Zettle is the one app you need to sell smarter and sell more.

3. The new Zettle Reader and Dock are quick to set up and easy to use, allowing you to accept all major credit cards and contactless payments - including Google Pay.

4. The free PayPal Zettle app is the point of sale (POS) that empowers you to start, run and grow your business.

5. A clear pricing model without fixed costs or fixed contracts.

6. No monthly fees, no set-up costs and no lock-in contracts. 1. 2.

7. The Zettle Reader meets all requirements from the payment industry and is EMV-approved and PCI DSS-compliant.

PayPal Zettle Customer Insights

1. It would be helpful to have a Folder option, where I could select Necklaces, for example, then be able to sort all of my necklace listings there.) When you have many items for sale, the tiles can get cluttered and it's hard to find what you need quickly.Used this card reader for the first time this weekend and it was seriously unreliable.

2. Have to choose between percentage and dollar amount for the tip, have to ask the customer if they want to tip (how tacky can you get), the screen on the reader is ridiculously small so my older clients have trouble seeing it.

3. Some credit cards or gift cards don't have a chip, and if I have to enter it manually then I get charged more.absolutely atrocious - forced to upgrade, forced to purchase a new reader, all for less functionality than PayPal Here.

4. Every single transaction requires the reader to reconnect with the app, a process that takes anywhere from 2-5 minutes.

5. Other times a transaction will stop processing so the reader can reconnect again, causing the sale to have to be redone.

6. This app and the overpriced readers are slow, cumbersome, and unreliable.Pretty decent little point of sale system that works great for me! The only improvement I would make to the app itself is that I wish there was a better way of sorting items I have for sale.

7. It constantly disconnected from the app every time the device or my phone went to sleep, and it takes forever to reconnect.

8. Also, the card reader they gave me doesn't have a swipe reader.

9. Looks like I will have to look into other card reader options.

10. Takes several minutes to connect for each transaction, and often it doesn't work.

11. A couple tips for users having trouble... Manual entry complaints: Go into settings and turn on manual entry.

Steps to Troubleshoot & Fix PayPal Zettle Issues

1. Fix PayPal Zettle Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PayPal Zettle: Restarting the app will resolve most errors.
  2. Update the PayPal Zettle App. Here is how:
    1. On Android goto PlayStore » Search for "PayPal Zettle" » Open PayPal Zettle: Point of Sale » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PayPal Zettle » click "UPDATE".
  3. Clear PayPal Zettle: Point of Sale app cache: Clearing cached data will force your app to retrieve the latest data directly from PayPal Zettle servers.
    1. On Android, goto Settings » Apps » Select "PayPal Zettle: Point of Sale" » click Storage » click "Clear Cache".
  4. Check PayPal Zettle app permissions. If any of these permissions required to use your device's features are disenabled, PayPal Zettle might not work.
  5. Uninstall and reinstall PayPal Zettle. If nothing else has worked, completely uninstall PayPal Zettle then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PayPal Zettle not working


2. Fix PayPal Zettle Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PayPal Zettle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PayPal Zettle not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PayPal Zettle may not be able to connect to the Internet when running in the background.

Reported Issues