Published by The Kroger Co. on Dec 17, 2024

Report an issue with Pay Less.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Pay Less?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Kroger Co. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Pay Less image 1 contact Pay Less image 2

About Pay Less

1. It puts convenience, savings and rewards at your fingertips. - Easily build your online shopping list, and use it to shop in-store or to place your online order. - View your Weekly Ads and quickly add sale items or specials to your shopping list. - Load digital coupons directly to your Shopper’s Card and use them to save on items from your shopping list. - Get even more savings when you choose items from our Smart Suggest feature. - Refill your Pay Less Pharmacy prescriptions directly from your phone or tablet.

2. Just type in your prescription number, select your Pharmacy and schedule a convenient pickup time. - Use our locator to find the closest Pay Less store or fuel center. - View your purchase history.

3. Use it to create standard orders that will save you time. - Save BIG with exclusive promotions, personalized offers and bonus rewards.

4. You can register for your account and link your Shopper’s Card through the app.

5. Looking for a faster, easier, more rewarding shopping experience?

6. To use the Pay Less app, you'll need a Pay Less digital account.

7. Save time and money with the Pay Less app!

8. If you don't have a Shopper’s Card, you can create one when you register to access all of these savings and rewards!

Pay Less Customer Insights

1. Then I have to go back and wait for the slow page to reload.I'll change this review if this gets resolved I will change it but the problem is that when I go to sign in on an account that I've had for 6 plus years the error messages you do not have access or permission to this server so I cannot use my fuel points which we all know expire at the end of the month so please resolve thisGreat but recently even though I am logged in it doesn't show coupons etc.

2. I found myself wishing many time that I could cause my list of coupons to be presented with the soon expiring ones brought to my attention first.Payless app is pretty good! PROS: easy to use after initial setup; order/curbside pickup is fantastic.

3. CONS: next iteration needs bag choice option (I prefer paper); produce isn't always great; substitutes aren't always as requested (vegan, in my case); I'd love to get a text with my final total after coupons are applied $$; I shop for two households and would appreciate being able to build two separate carts simultaneously.

4. It says add Payless cardI use this app for digital coupons and to see what's on sale so far I haven't had any problems with the appLots of items show as unavailable on the app but I can walk into the store and buy them.

5. Likes: regulars list, in-store version for locating items, digital coupons.I mainly use this app for digital coupons and overall I liked it.

6. Namely, the ability to present or order the coupons in such a way that the ones closest to their expiration date were visible first or at the start of the list of coupons.

7. Sometimes when we make a list for pickup, everything seems to be on the list, but when we put the items away we notice that a few things are missing.

8. When we check the receipt they aren't on there and we never got a notice of any substations or unavailable items.

9. It never remembers my info despite telling it to, and the page jumps around forcing me to click things I didn't want to.

10. It crashes, goes very slowly, and possibly my biggest complaint is that the order history shows what was fulfilled, not what you ordered.

11. Therefore, another trip to the store.The app is slow and laggy but it gets the job done I guess.

Steps to Troubleshoot & Fix Pay Less Issues

1. Fix Pay Less Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pay Less: Restarting the app will resolve most errors.
  2. Update the Pay Less App. Here is how:
    1. On Android goto PlayStore » Search for "Pay Less" » Open Pay Less » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pay Less » click "UPDATE".
  3. Clear Pay Less app cache: Clearing cached data will force your app to retrieve the latest data directly from Pay Less servers.
    1. On Android, goto Settings » Apps » Select "Pay Less" » click Storage » click "Clear Cache".
  4. Check Pay Less app permissions. If any of these permissions required to use your device's features are disenabled, Pay Less might not work.
  5. Uninstall and reinstall Pay Less. If nothing else has worked, completely uninstall Pay Less then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pay Less not working


2. Fix Pay Less Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pay Less be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pay Less not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pay Less may not be able to connect to the Internet when running in the background.

Reported Issues