Published by The Kroger Co. on Nov 25, 2024

contact City Market Food & Pharmacy Chat with our AI-based City Market Food & Pharmacy Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with City Market Food & Pharmacy?



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Why chat with our AI City Market Food & Pharmacy Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of City Market Food & Pharmacy.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. So disappointed that when I'm placing my order on the app, half the items I need are unavailable! Called the store and asked produce if they are out of the item I'm looking for and they we have plenty!! Why does it say item unavailable!?!? Now I've wasted 40 min of my time ordering on line and now HAVE to go in and shop.

2. So when you keep discontinuing my favorite name brand organics, even your simple truth products ..you force me and others to go without or have to travel 50 to 75 miles one way to find our needs....as there really are no reliable/palatable organic substitutes... Thanks for listening...Mamy times the codes in store cannot be scanned, not sure if due to app error or store displaying outdated qr codes.

3. These items should be filtered out per store so that I don't waste my time looking for them.I would like it if they had coupons/deals separated by category.

4. One frustrating thing is that my store does not carry a lot of items that I can download coupons for.

5. It also tries to make you choose delivery or pick up when looking at items, instead of just letting you look at it or add to your shopping list.

6. Now it's pretty much uselessOne time I was shopping inside the city market, phone in my hand, on the city market app.

7. Though of prefer City Market for most items, not meat or dairy though.

8. I walk up and down all the isles trying to find the food that's on my list making sure to use coupons.

9. When looking through items to purchase, it gives a bunch of items that aren't available.

10. As just an example, my store does not have any alcoholic beverages.

11. Example : meat & seafood, produce, beverages, canned goods, seasonal, special deals... etc.

Steps to Troubleshoot & Fix City Market Food & Pharmacy Issues

1. Fix City Market Food & Pharmacy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart City Market Food & Pharmacy: Restarting the app will resolve most errors.
  2. Update the City Market Food & Pharmacy App. Here is how:
    1. On Android goto PlayStore » Search for "City Market Food & Pharmacy" » Open City Market Food & Pharmacy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for City Market Food & Pharmacy » click "UPDATE".
  3. Clear City Market Food & Pharmacy app cache: Clearing cached data will force your app to retrieve the latest data directly from City Market Food & Pharmacy servers.
    1. On Android, goto Settings » Apps » Select "City Market Food & Pharmacy" » click Storage » click "Clear Cache".
  4. Check City Market Food & Pharmacy app permissions. If any of these permissions required to use your device's features are disenabled, City Market Food & Pharmacy might not work.
  5. Uninstall and reinstall City Market Food & Pharmacy. If nothing else has worked, completely uninstall City Market Food & Pharmacy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing City Market Food & Pharmacy not working


2. Fix City Market Food & Pharmacy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make City Market Food & Pharmacy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to City Market Food & Pharmacy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, City Market Food & Pharmacy may not be able to connect to the Internet when running in the background.

Reported Issues

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