Contact Fry’s Customer Service

Why should I report an Issue with Fry’s?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Kroger Co. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It puts convenience, savings and rewards at your fingertips. - Easily build your online shopping list, and use it to shop in-store or to place your online order. - View your Weekly Ads and quickly add sale items or specials to your shopping list. - Load digital coupons directly to your Shopper’s Card and use them to save on items from your shopping list. - Get even more savings when you choose items from our Smart Suggest feature. - Refill your Fry’s Pharmacy prescriptions directly from your phone or tablet.

2. Just type in your prescription number, select your Pharmacy and schedule a convenient pickup time. - Use our locator to find the closest Fry’s store or fuel center. - View your purchase history.

3. Use it to create standard orders that will save you time. - Save BIG with exclusive promotions, personalized offers and bonus rewards.

4. You can register for your account and link your Shopper’s Card through the app.

5. To use the Fry’s app, you'll need a Fry’s digital account.

6. Save time and money with the Fry’s app!

7. Looking for a faster, easier, more rewarding shopping experience?

8. If you don't have a Shopper’s Card, you can create one when you register to access all of these savings and rewards!

1. It randomly freezes, will suddenly log you out and make you log back in and start back on the home screen, takes forever to load each new screen, except the ads, they always load just fine AND the app and website NEVER SYNC so when one is malfunctioning you can't use the other to continue making a pickup order without items in your cart being messed up.

2. And I don't appreciate weird things popping up when I search for one item and I have to go through 10 different items that are ads.I have to go an extra 5 miles to another Fry's to pick up water because the app at my location shows unavailable.

3. so NEVER use both to place an order, I ended up paid $100 extra for items I had removed from my cart before checkout.Too busy, too much stuff, difficult to find what I want and wind up in the wrong place.

4. I create my list only to find half of it in the "cart." The keyboard in the search function disappears after the first letter is typed.

5. Navigating the app, with how much it freezes and lags, is far too time consuming, especially if I'm trying to pull up a coupon I missed while I'm in the store.

6. My dad cannot figure out digital coupons at all so I have to log in as him to load them for him.

7. Maybe that's to be expected... It's also frustrating that they can't notify shoppers ahead if an item is completely out of stock - that would be an amazing added feature.Slow and buggy Very slow at times.

8. The app goes offline frequently and the customer service people cannot help restore it.

9. This means you have to order again, and pay a delivery fee again, to get what you tried to order in the first place.

10. You see the water when you walk in the store but still, the app shows item unavailable.

11. You cannot change the store location within the list.

1. Fix Fry’s Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fry’s: Restarting the app will resolve most errors.
2. Update the Fry’s App. Here is how:
   1. On Android goto PlayStore » Search for "Fry’s" » Open Fry’s » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fry’s » click "UPDATE".
3. Clear Fry’s app cache: Clearing cached data will force your app to retrieve the latest data directly from Fry’s servers.
   1. On Android, goto Settings » Apps » Select "Fry’s" » click Storage » click "Clear Cache".
4. Check Fry’s app permissions. If any of these permissions required to use your device's features are disenabled, Fry’s might not work.
5. Uninstall and reinstall Fry’s. If nothing else has worked, completely uninstall Fry’s then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fry’s not working

2. Fix Fry’s Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fry’s be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fry’s not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fry’s may not be able to connect to the Internet when running in the background.