Published by PASS.us on Feb 28, 2024

Report an issue with Pass Gallery & Store.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Pass Gallery & Store?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PASS.us to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Pass Gallery & Store image 1 contact Pass Gallery & Store image 2

About Pass Gallery & Store

1. Sharing is simplified through built-in options on your phone, allowing you to effortlessly send your gallery to friends and family or share your photos on various social media platforms.

2. Explore and distribute images effortlessly, and make purchases from your exclusive Client Store stocked with a variety of products such as Albums, Frames, Greeting Cards, Calendars, and more!

3. For photographers, Pass offers exquisite online galleries, seamless workflows, a fully customizable store, and intuitive marketing tools.

4. We present a unique and considerate approach to online galleries, and our app provides you with the ability to access the photos captured by your photographer on any device!

5. With just a few clicks, you can easily download individual images, a selection of favorites, or your entire gallery.

6. Pass is a platform designed for Professional Photographers and their clients.

7. Our user-friendly interface ensures a straightforward experience.

8. Become part of our vibrant and expanding community at passgallery. com.

Pass Gallery & Store Customer Insights

1. Overall layout and usability of the app would be great if the interface would show up when you open the app.I was really excited to try this.and I tried this straight through the online link on my phone, the pass classic app and the pass gallery & store.

2. This is ridiculousI download and login, it works great for a bit, but then next time I open it it's just a blank white screen and never fixes unless I uninstall and reinstall, but I can't keep doing that every single time.

3. I should have listened to the other reviews (that have not been responded to by the developers).Typically is a blank screen when I open the app, downloads may or may not happen when you want them to.

4. I try to upload a gallery on the web page (which is difficult to use on mobile) and the upload button does not work.

5. I love the online/desktop version!The app does not work, it is a blank screen.

6. The online (on my phone) was so small and gray letters, you CANNOT EVEN SEE WHAT IT SAYS nor would it allow me to upload multiple photos.

7. Also, trying to do much on the Pass website on a phone is next to impossible because it's too small to read the menus and doesn't allow for zooming in.If I could leave a 0 I would.

8. Lately I haven't been able to use the photographer interface and access my account.

9. When I AM able to, and try to download photos to my phone it doesn't work.

10. I can't select "enter" at all on photographer interface page to access what I need.

11. I would suggest making the typeface a little more readable as it's very light and difficult to read on a small screen.

Steps to Troubleshoot & Fix Pass Gallery & Store Issues

1. Fix Pass Gallery & Store Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pass Gallery & Store: Restarting the app will resolve most errors.
  2. Update the Pass Gallery & Store App. Here is how:
    1. On Android goto PlayStore » Search for "Pass Gallery & Store" » Open Pass Gallery & Store » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pass Gallery & Store » click "UPDATE".
  3. Clear Pass Gallery & Store app cache: Clearing cached data will force your app to retrieve the latest data directly from Pass Gallery & Store servers.
    1. On Android, goto Settings » Apps » Select "Pass Gallery & Store" » click Storage » click "Clear Cache".
  4. Check Pass Gallery & Store app permissions. If any of these permissions required to use your device's features are disenabled, Pass Gallery & Store might not work.
  5. Uninstall and reinstall Pass Gallery & Store. If nothing else has worked, completely uninstall Pass Gallery & Store then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pass Gallery & Store not working


2. Fix Pass Gallery & Store Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pass Gallery & Store be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pass Gallery & Store not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pass Gallery & Store may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Don’t need the account.

    — by Brenda melendez 3 years ago

  • Hello!

    I would like to downgrade my account back to the free version when this paid billing period is over. Can you help me with that? I can't justify the costs as I only have one wedding in which I need the advanced features (of no shopping cart).

    Account ID: 115833
    Pass site address: nataliesalomons.passgallery.com

    Sincerely, Natalie

    — by natalie 3 years ago