Published by GoPro

contact Passenger Chat with our AI-based Passenger Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Passenger?



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Why chat with our AI Passenger Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Passenger.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Really cool to allow the person with you to be a part of the flying experience.Im gonna rate 5 stars, I like how it can connect to my Karma drone for the strong Wi-Fi, and I used the phone controller to fly and it works too! my gopro hero 5 footage was amazing! It has a superview, I can see everything when Karma drone goes high up the sky.absolutely shite...won't switch off... try to connect to wrong WiFi network... won't look for alternative network garbage appI really like the app, it's a lot of fun for the kids to watch but at the same time, it's fairly useless and unnecessary.Non-standard WIFI channels not supported on most EU devices.

2. i was already connected to a wifi but still ask me to connectToo complicated to connect.

3. A little hard to connect to the controller at first but it is working fine now.

4. Where is home? Y'all some real clever ones né? 3.3 rating on this app.

5. You just can't connectuseless and misleading.

6. Stupid app.Says go to home.

7. Wow congrats.

Steps to Troubleshoot & Fix Passenger Issues

1. Fix Passenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Passenger: Restarting the app will resolve most errors.
  2. Update the Passenger App. Here is how:
    1. On Android goto PlayStore » Search for "Passenger" » Open Passenger » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Passenger » click "UPDATE".
  3. Clear Passenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Passenger servers.
    1. On Android, goto Settings » Apps » Select "Passenger" » click Storage » click "Clear Cache".
  4. Check Passenger app permissions. If any of these permissions required to use your device's features are disenabled, Passenger might not work.
  5. Uninstall and reinstall Passenger. If nothing else has worked, completely uninstall Passenger then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Passenger not working


2. Fix Passenger Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Passenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Passenger not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Passenger may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!

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