Contact 1Gallery Customer Service

Why should I report an Issue with 1Gallery: Photo Gallery/Vault?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of todayweather.co to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also it would be nice if the on screen media controls went away as soon as you played a video, it gets annoying having to tap the screen again right after hitting play to hide the controls that block the video.I've switched to this app since ditching Google Photos.

2. It just looks really nice, is really smooth, the editing options are solid and, most importantly, just works! However, the reason for 4/5 stars is that I'd love to see it be fully updated for Android 11 so that the background for the navigation bar (when using gestured navigation) is fully transparent.

3. The app show all the photos and videos based on the folder location, also new album can be created to organize the collection.

4. Lack of sorting options, grey "images" that remain in albums when photos are moved, lack of gif files support.

5. Also, the crop feature I mentioned in my last review still stinks to the point where I almost always use a separate app for cropping screenshots.I had little to no problems transferring videos and photos into the app.

6. However there are a lot of rough edges like this app not seeming to play nice with my camera app (pressing the thumbnail of latest photo taken shows a previous photo) and the contacts app (refuses to let me set a photo as someone's contact picture).

7. Well I'm still waiting for response from there people to explain how is it that every thing I put in the "Secure" folder still shows up in original location, and then the New folders I make for the 'secure"location are no where in the" Secure"folder.

8. When watching a videos, the share, delete and edit button are obstructing the video bar.

9. When watching videos you can't move the notch to specific points because the share, edit, and delete buttons are in the way.

10. Can't create new albums, plus other minor bugs since I updated to android 11.....please fix!!!Overall this app is an amazing gallery! Easily one of the best I've ever used.

11. No reason for app to have this.Updated review: the encryption feature ONLY encrypts files, not folders.

1. Fix 1Gallery Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 1Gallery: Restarting the app will resolve most errors.
2. Update the 1Gallery App. Here is how:
   1. On Android goto PlayStore » Search for "1Gallery" » Open 1Gallery: Photo Gallery/Vault » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 1Gallery » click "UPDATE".
3. Clear 1Gallery: Photo Gallery/Vault app cache: Clearing cached data will force your app to retrieve the latest data directly from 1Gallery servers.
   1. On Android, goto Settings » Apps » Select "1Gallery: Photo Gallery/Vault" » click Storage » click "Clear Cache".
4. Check 1Gallery app permissions. If any of these permissions required to use your device's features are disenabled, 1Gallery might not work.
5. Uninstall and reinstall 1Gallery. If nothing else has worked, completely uninstall 1Gallery then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 1Gallery not working

2. Fix 1Gallery Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 1Gallery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 1Gallery not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 1Gallery may not be able to connect to the Internet when running in the background.