Published by OPay Digital Services Limited

Report an issue with OPay Checkout.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with OPay Checkout?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OPay Digital Services Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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OPay Checkout Customer Insights

1. Super App , I couldn't imagine that I can create all types of payment links on an application !! I track my website's performance and daily transactions and IT GIVES DETAILED SALES REPORTS !!! I would love to thank the person who came with that brilliant Idea :DHi, please try to download the application from Play store , but unfortunately it says :" my device is not compatible with this version ".

2. Downloaded it anyway but it defaulted to Egypt.Always having issues to login, I have put everything thing and my password but still have not varified my email, always telling to varifie my e mail before I login whichI can't select my country from the app, making it difficult to register .

3. My device is ( Samsung galaxy tab e ) .Please help me with the version that can be compatible with my device.This app is giving me issues I tried logging in but they are always saying incorrect email.

4. This app is a mess.I tried to download the app using an invite link and came with a message saying "this item is not available in your country".

5. You guys should fix it.Once you lost your password, You will never allow to login to your account again.

Steps to Troubleshoot & Fix OPay Checkout Issues

1. Fix OPay Checkout Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OPay Checkout: Restarting the app will resolve most errors.
  2. Update the OPay Checkout App. Here is how:
    1. On Android goto PlayStore » Search for "OPay Checkout" » Open OPay Checkout » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OPay Checkout » click "UPDATE".
  3. Clear OPay Checkout app cache: Clearing cached data will force your app to retrieve the latest data directly from OPay Checkout servers.
    1. On Android, goto Settings » Apps » Select "OPay Checkout" » click Storage » click "Clear Cache".
  4. Check OPay Checkout app permissions. If any of these permissions required to use your device's features are disenabled, OPay Checkout might not work.
  5. Uninstall and reinstall OPay Checkout. If nothing else has worked, completely uninstall OPay Checkout then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OPay Checkout not working


2. Fix OPay Checkout Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OPay Checkout be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OPay Checkout not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OPay Checkout may not be able to connect to the Internet when running in the background.

Reported Issues