Published by Ooma on May 24, 2024

Report an issue with Ooma Office Business Phone App.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Ooma Office Business Phone App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ooma to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ooma Office Business Phone App Customer Insights

1. The biggest problem I have with it, is poor voice quality even when I am standing next to the router, most call have a high noise ratio and it drops calls randomly.

2. I've basically gone to just letting calls go to voice-mail, but even when I miss a call, the ringtone STILL goes off incessantly, sometimes for hours afterwards.

3. Incoming calls wouldn't show up at all in some cases, but the phone would ring, not showing caller ID screen.

4. I'm required to use it for my work so I really need this app to work!! PLEASE FIX!!!!Love the fact calls are recorded, we can text, and it follows us on multiple platforms like internet, laptop, and cell phones.

5. I get a call, and when I answer, the ring tone keeps going off in my ear, making it impossible to hear what the other person is saying.

6. Only suggestion would be to make it easier to answer calls when on another call on my cell.

7. When receiving another call (call waiting) while on speaker phone, the screen is locked to the incoming call.

8. If I've got the call on speaker or Bluetooth, the ring tone is audible to the other person as well.

9. I hear the phone ringing but there isn't any prompt to switch calls.

10. YOU CANNOT TRANSFER CALLS! When I try to transfer calls it sends the calls directly to the other person's voicemail.

11. Phone calls won't hang up.

Steps to Troubleshoot & Fix Ooma Office Business Phone App Issues

1. Fix Ooma Office Business Phone App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ooma Office Business Phone App: Restarting the app will resolve most errors.
  2. Update the Ooma Office Business Phone App App. Here is how:
    1. On Android goto PlayStore » Search for "Ooma Office Business Phone App" » Open Ooma Office Business Phone App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ooma Office Business Phone App » click "UPDATE".
  3. Clear Ooma Office Business Phone App app cache: Clearing cached data will force your app to retrieve the latest data directly from Ooma Office Business Phone App servers.
    1. On Android, goto Settings » Apps » Select "Ooma Office Business Phone App" » click Storage » click "Clear Cache".
  4. Check Ooma Office Business Phone App app permissions. If any of these permissions required to use your device's features are disenabled, Ooma Office Business Phone App might not work.
  5. Uninstall and reinstall Ooma Office Business Phone App. If nothing else has worked, completely uninstall Ooma Office Business Phone App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ooma Office Business Phone App not working


2. Fix Ooma Office Business Phone App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ooma Office Business Phone App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ooma Office Business Phone App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ooma Office Business Phone App may not be able to connect to the Internet when running in the background.

Reported Issues

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