Published by MobiSystems on Mar 5, 2024

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Why should I report an Issue with OfficeSuite: Word, Sheets, PDF?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MobiSystems to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact OfficeSuite: Word, Sheets, PDF image 1 contact OfficeSuite: Word, Sheets, PDF image 2

OfficeSuite Customer Insights

1. I gave it a 2-star review at that time for a problem of random repeating of typed-in characters, the constant 'Buy the Upgrade' popup, and the inability to create a new document (though I could edit an existing document).

2. Good program very poor rip off marketing.This app, that I'd been using for free for years, started acting up in May, 2020.

3. if tech support is important stick with free ver.The slideshow below the install button clearly states "View and edit elaborate text documents".

4. I find it misleading to say that in the description for the "free" version, since editing is not available.

5. I installed the newest upgrade today and played around a very little bit - it looks like things have been fixed - I can create new docs & sheets & the pop-up goes away & stays gone now.

6. I would like to see the Mail suite get more options like the option to mark the email "important" or "urgent" for sending and the ability to change the fonts inside the columns and rows, but these are not deal breakers for me.

7. Such a shame - I really liked this app, but "three strikes, you're out" in this highly competitive field.I love the OfficeSuites! I was a hardcore user of Microsoft's Office for over 20 years.

8. After about a week the free one simply will not give you any ability to do anything but subscribe to the pay per year/month version.

9. I started using OfficeSuites two years ago and I haven't looked back! I have used all the suites including Excel, PowerPoint, PDF, Word, and Mail.

10. Pemium version 10.3.xx wasn't expensive for multiple devices, although their pricing scheme is confusing.

11. I have been having licensing issues, where I have the premium version.

Steps to Troubleshoot & Fix OfficeSuite Issues

1. Fix OfficeSuite Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OfficeSuite: Restarting the app will resolve most errors.
  2. Update the OfficeSuite App. Here is how:
    1. On Android goto PlayStore » Search for "OfficeSuite" » Open OfficeSuite: Word, Sheets, PDF » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OfficeSuite » click "UPDATE".
  3. Clear OfficeSuite: Word, Sheets, PDF app cache: Clearing cached data will force your app to retrieve the latest data directly from OfficeSuite servers.
    1. On Android, goto Settings » Apps » Select "OfficeSuite: Word, Sheets, PDF" » click Storage » click "Clear Cache".
  4. Check OfficeSuite app permissions. If any of these permissions required to use your device's features are disenabled, OfficeSuite might not work.
  5. Uninstall and reinstall OfficeSuite. If nothing else has worked, completely uninstall OfficeSuite then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OfficeSuite not working


2. Fix OfficeSuite Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OfficeSuite be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OfficeSuite not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OfficeSuite may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi ! I would like to cancel my subscription to OfficeSuite Personal please. Thank you.

    — by Lysiane Soucy 1 year ago

  • i want to cancel my subscription due too expenvise and i found one for free. thank you ;)

    — by Kamil Jurski 1 year ago

  • Please cancel my subscription. I no longer need it and I can not afford it anymore.

    — by Sinesipho Mantangana 1 year ago

  • Please cancel my subscription. I no longer need it plus can not afford it anymore. Thanks

    — by Arif Habibi 2 years ago