Published by LCL - Le Crédit Lyonnais on Feb 28, 2024

Report an issue with Mes Comptes.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Mes Comptes - LCL?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of LCL - Le Crédit Lyonnais to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Mes Comptes - LCL image 1 contact Mes Comptes - LCL image 2

About Mes Comptes - LCL

1. Pour consulter à tout moment vos comptes, vos prélèvements, vos crédits, vos assurances ou encore rester en contact avec votre Conseiller : notre application est indispensable !

2. Affichez dès la page d’accueil, ou via le widget, un aperçu du solde de votre compte et de son encours carte.

3. Vous recherchez des conseils, des informations, une demande de prêt ?

4. Retrouvez dans Mes actus l'actualité de votre compte, les échéances de vos cartes, vos rendez-vous avec votre Conseiller, les confirmations de vos saisies d’IBAN, etc...

Mes Comptes Customer Insights

1. Also, careful when trying to install the app while abroad, I got locked out of my account twice before giving up.App is only in french, also you cant add as beneficiary is the account is outside france, also you cant see the IBAN of the person or company that you have sent the money and last but not least you cant set up regularly monthly payments for foreign accounts.

2. If I can access my bank on a browser, I should be able to access it through an App without these permission, they should be at least optional.This app is not user friendly there is no english version.I suppose the app works okay, the problem is with the features of the bank.

3. The whole day the app was not working! That's unacceptable and very bad as a user experience !We visit LCL banks🇫🇷 on and off for various reasons but fail to realize and appreciate the staff for their exceptional service.

4. (I use it not because I like it but because I must use it and that, since many years, and there are no significant upgrade)Need to scan contacts and storage to allow bank access.

5. If you are one such customer who has experienced this, please take some time out to write a compliment letter to LCL bank🇫🇷 staff acknowledging and appreciating them for such an amazing service.

6. Me and my family especially appreciate you guys for the good works✍️...🥂🤝❤One of the least reliable (and permission-heavy!) banking app ever built....Mes Ndour is excellent.

7. I want to access my bank accounts, not an antivirus or anything else.

8. Edit following developer replies: I don't want to share with my banks my pictures/contact/files or any personal information I have on my phone.

9. She gîtes clear information She smile She is efficient Thanks.Worst experience ever.

10. No adding as beneficiary an account outside of France, no way to schedule a transfer either.

11. When I set my fingerprint the app tell me that's doesn't work but why ? We are in 2020 and no way to have an app which work properly, without counting the crashes and even more things which is make this app very very very very bad.

Steps to Troubleshoot & Fix Mes Comptes Issues

1. Fix Mes Comptes Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mes Comptes: Restarting the app will resolve most errors.
  2. Update the Mes Comptes App. Here is how:
    1. On Android goto PlayStore » Search for "Mes Comptes" » Open Mes Comptes - LCL » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mes Comptes » click "UPDATE".
  3. Clear Mes Comptes - LCL app cache: Clearing cached data will force your app to retrieve the latest data directly from Mes Comptes servers.
    1. On Android, goto Settings » Apps » Select "Mes Comptes - LCL" » click Storage » click "Clear Cache".
  4. Check Mes Comptes app permissions. If any of these permissions required to use your device's features are disenabled, Mes Comptes might not work.
  5. Uninstall and reinstall Mes Comptes. If nothing else has worked, completely uninstall Mes Comptes then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mes Comptes not working


2. Fix Mes Comptes Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mes Comptes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mes Comptes not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mes Comptes may not be able to connect to the Internet when running in the background.

Reported Issues

More from the developer