Published by Anker on Nov 7, 2024

Report an issue with eufy Security.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with eufy Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Anker to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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eufy Security Customer Insights

1. There are no available widgets to provide home screen shortcuts, and the app logs you out, seemingly at random, further slowing down access to the content.So my experience was going good until I stopped being able to view the Playback when a notification has been received.

2. I cannot control anything from my phone: no camera controls or monitoring, no remote access to activate or deactivate the system, none of the screen options works anymore rendering my entire house security system useless.

3. I think you need another update to fix whatever new bug you made.The app works, but is slow to load, slow to show live video, and slow to show notifications.

4. Is there a way to reboot or fix this new bug?Good camera? Terrible app! If I want to check in on a live feed I get a constant loading until it fails to connect.

5. Currently devices only show as a camera or light, but not both at the same time even if they are capable.I have one of their Wi-Fi doorbell cameras.

6. It's good to view live but if I needed to access a recording it's become nearly impossible.

7. The app is easy to use, however it does not show a percentage number amount on the battery usage.It was a wonderful app, but now everything stopped working.

8. It'll play(can hear sound) but it's blocked by the 'decrypting' image!I bought the non-wired, battery operated doorbell with chime.

9. I also have a lorex camera on the same view and the lorex catches everything accurately, where the eufy often misses events or picks up false events like a car passing by.

10. I don't pull up the screen very often because that uses up the rechargable permanent battery in the doorbell box.

11. It doesnt record activity or get alerts unless they get close up on the doorbell), sensitivity level, human only or all motions alerts ( again mines is on high sensitivity...yet it doesnt record until you are up close to it).

Steps to Troubleshoot & Fix eufy Security Issues

1. Fix eufy Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart eufy Security: Restarting the app will resolve most errors.
  2. Update the eufy Security App. Here is how:
    1. On Android goto PlayStore » Search for "eufy Security" » Open eufy Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eufy Security » click "UPDATE".
  3. Clear eufy Security app cache: Clearing cached data will force your app to retrieve the latest data directly from eufy Security servers.
    1. On Android, goto Settings » Apps » Select "eufy Security" » click Storage » click "Clear Cache".
  4. Check eufy Security app permissions. If any of these permissions required to use your device's features are disenabled, eufy Security might not work.
  5. Uninstall and reinstall eufy Security. If nothing else has worked, completely uninstall eufy Security then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing eufy Security not working


2. Fix eufy Security Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make eufy Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to eufy Security not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, eufy Security may not be able to connect to the Internet when running in the background.

Reported Issues