Contact Kuna Home Security Customer Service

Why should I report an Issue with Kuna Home Security?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kuna to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You’ll need the Kuna mobile app to set up and control your Kuna, Maximus, and Toucan smart security devices. - As soon as activity is detected, Kuna starts recording and sends actionable alerts, so you can see what’s happening and decide how to respond. - With Kuna’s instant two-way intercom and pre-recorded messages, it’s easy to see and communicate with whoever’s outside, anytime. - In the event of an emergency, you can quickly call the police and/or sound a piercing 100dBA siren right from the Kuna mobile app. - Stream live HD video anytime, day or night - so there’s no need to wonder what’s going on outside your home. - “Smart detection” captures activity 10 seconds before and after an event is triggered, providing recordings that are actually useful. - Easily share important and memorable footage with family, neighbors, and law enforcement officials. - Go “back in time” to rewind and download every event captured for up to 2 hours free, and up to 30 days on an optional premium plan. - Turn your Kuna Powered light(s) on and off, easily set to a schedule, enable dawn-to-dusk mode, and adjust motion detection sensitivity. - Use voice command to control your Kuna Powered security device(s) with our new Alexa integration and automatically play a pre-recorded message or chime as soon a person is detected. Love Kuna? Leave us a review!

2. Kuna smart home security is designed to help you prevent break-ins and protect what matters to you most, from anywhere in the world.

3. Have a Kuna Powered security device or smart light?

4. It might seem insignificant, but it helps more than you might think.

5. Have feedback or want to suggest a feature?

1. Only to have the system not function as well as it did before with the free trial!! Not happy at all!! And to add to the problem I have the highest speed internet there is and the delay is ridiculous! By the time it notifies me someone is at my door, they are gone!! Very poor service!!!The Maximus is useful when it works.

2. It's ok if I look at the page that has both of my camera views, but if I click into live, it goes loads, stays good for a second, then goes black.

3. When someone comes to my house and we view the live feed or speak to them, the app constantly loops saying "No Phone Network Connection" and "Connection Failed", even though everything has a connection and the thumbnails show the current snapshot.

4. I've had this floodlight camera for a few months now & my biggest complaint is that it doesn't do a good job of detecting people in the range I've selected.

5. Now it works pretty much when it wants to "literally." You could be standing right in front of the camera, and this has in fact happened with someone at my door, and the camera NEVER picked up.

6. Hundreds of dollars worth of cameras and only 1 hour of recent footage without a subscription.... It's worthless if you're away from your phone.I continually have to adjust the settings on this app! It would make sense to have an actual weekly schedule option, so that it will be turned on and off exactly when and how I want it to.

7. That's for both the camera listing thumbnail and when going into the camera to see the live feed.

8. A lot of times when opening the app the camera will display "No Network Connection" even though the camera has a signal.

9. Can walk in front of camera without recording a thing.

10. Works about 90% of the time.Purchased 2 cams and was about to purchase 2 more when I updated and paid over $122.00 for a year subscription.

11. I know it's the app because the camera is showing fine in the other view.

1. Fix Kuna Home Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kuna Home Security: Restarting the app will resolve most errors.
2. Update the Kuna Home Security App. Here is how:
   1. On Android goto PlayStore » Search for "Kuna Home Security" » Open Kuna Home Security » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kuna Home Security » click "UPDATE".
3. Clear Kuna Home Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Kuna Home Security servers.
   1. On Android, goto Settings » Apps » Select "Kuna Home Security" » click Storage » click "Clear Cache".
4. Check Kuna Home Security app permissions. If any of these permissions required to use your device's features are disenabled, Kuna Home Security might not work.
5. Uninstall and reinstall Kuna Home Security. If nothing else has worked, completely uninstall Kuna Home Security then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kuna Home Security not working

2. Fix Kuna Home Security Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kuna Home Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kuna Home Security not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kuna Home Security may not be able to connect to the Internet when running in the background.