Published by DLN Lab S.A de C.V.

Report an issue with Selfence.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Selfence - Personal Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of DLN Lab S.A de C.V. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Selfence Customer Insights

1. I can highly recommend it for the families and couples.

2. I follow and check my daughter easily.

3. Thanks Selfence.

4. Good Job.Can't even register.

5. Fantastic App.

Steps to Troubleshoot & Fix Selfence Issues

1. Fix Selfence Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Selfence: Restarting the app will resolve most errors.
  2. Update the Selfence App. Here is how:
    1. On Android goto PlayStore » Search for "Selfence" » Open Selfence - Personal Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Selfence » click "UPDATE".
  3. Clear Selfence - Personal Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Selfence servers.
    1. On Android, goto Settings » Apps » Select "Selfence - Personal Security" » click Storage » click "Clear Cache".
  4. Check Selfence app permissions. If any of these permissions required to use your device's features are disenabled, Selfence might not work.
  5. Uninstall and reinstall Selfence. If nothing else has worked, completely uninstall Selfence then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Selfence not working


2. Fix Selfence Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Selfence be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Selfence not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Selfence may not be able to connect to the Internet when running in the background.

Reported Issues