Contact Home + Security Customer Service

Why should I report an Issue with Home + Security?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Netatmo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Works with the Smart Indoor Camera - Fitted on the doors and windows of your choice, they alert you in the event of a break-in attempt.

2. Receive an alert on your smartphone when a visitor rings your doorbell, if there is a break-in attempt, or if smoke is detected.

3. Create an environment adapted to your needs, install the products yourself and access all their features from the Netatmo app, with no subscription fees or extra costs.

4. Works with the Smart Indoor Camera - Triggers automatically and scares away intruders.

5. Leave your home with peace of mind thanks to the Netatmo smart security solutions!

6. Lights up and alerts you as soon as a person, animal or vehicle enters your property.

7. The notifications are smart so that you can act as quickly as possible when necessary, avoiding false alarms.

8. Receive notification when someone is calling, answer the call and open the gate from wherever you are.

9. Alerts you as soon as a stranger enters your home.

10. Alerts you if there is a fire, no matter where you are.

11. Allows you to see who's at your door and answer it from wherever you are.

1. Customer service is great also.Fine except for the occasional disconnects (more later) but the separation of the Netatmo apps from one into separate apps for each type of device is a backward step for me.

2. Other than that, I'm satisfied with my Welcome.Great app, which sends instant alerts from my Presence camera to my phone wherever I am in the world.

3. Still screwing it up....Getting fed up with constant notifications about the same people walking past the camera.

4. Dunno but very annoying on the once every few months that it doesn't reconnect itself.It worked well for 3 months then it was not possible to play recordings or live.

5. Rating still 1 star as the latest update means no initial snapshot in live view and you actually have to play live view,m to see anything.

6. Simply useless …UPDATE - still broken, the person who replied does not know what they are talking about! Have you actually used the app? I am getting sick of features constantly getting broken with updates.

7. The auto uploading of clips to Dropbox is free & again works great.

8. My only gripe is that the software side of things isn't very well developed, so for example can you set it up so that it integrates with Smart Life, or other home automation options? Eg.

9. I tried to group them, but with constant reminders I get dozens of two to four notifications grouped.

10. There is also no way to not record family or when family is at home.Good solution to automatically unarmed the alarm with know faces.

11. EDIT - 4 years in and all still great!Update 2023: loving this product.

1. Fix Home + Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Home + Security: Restarting the app will resolve most errors.
2. Update the Home + Security App. Here is how:
   1. On Android goto PlayStore » Search for "Home + Security" » Open Home + Security » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Home + Security » click "UPDATE".
3. Clear Home + Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Home + Security servers.
   1. On Android, goto Settings » Apps » Select "Home + Security" » click Storage » click "Clear Cache".
4. Check Home + Security app permissions. If any of these permissions required to use your device's features are disenabled, Home + Security might not work.
5. Uninstall and reinstall Home + Security. If nothing else has worked, completely uninstall Home + Security then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Home + Security not working

2. Fix Home + Security Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Home + Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Home + Security not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Home + Security may not be able to connect to the Internet when running in the background.