Contact SimpliSafe Home Security App Customer Service

Why should I report an Issue with SimpliSafe Home Security App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SimpliSafe Home Security Systems to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The SimpliSafe Home Security app lets you control your SimpliSafe security system from anywhere in the world.

2. Arm and disarm the system, set instant notifications and keep track of everything in an up to the minute timeline.

3. You can even watch and capture live video if you have a SimpliSafe camera.

1. 4 stars.Laggy!!! Slow!!! Just bad!!! This app and this system is terrible, DO NOT BUY!!! It looks good on paper, but the system doesn't work very well, cameras never load videos or live view, and if it does load it take a very long time.

2. Can't wait until I can afford to switch.Really love SimplySafe but two settings / features you need to add is an option under night vision, the ability on the auto setting to be able to adjust the light sensitivity of when it will turn on as I find myself having to manually switch it off during the day as it doesn't turn off automatically despite being plenty of light in the room for the camera to see.

3. The other feature is having the ability to configure how long a camera will record after motion is detected.Year into owning my system and still can't hang functioning cameras.

4. For example, when the system isn't armed, I do not want motion notifications all the time.

5. Choosing notifications is absolutely necessary for this app to be usable.Overall, with the exception of the doorbell and outdoor camera, the system works as expected.

6. And tech support hasn't been able to clear a broken/ returned camera off of my account, unclearable alertI have been using the security system for over 3 years and I have not had any problems.

7. I want a doorbell notification and motion alerts when the system is armed.

8. I have an outdoor camera installed, and every time it detects motion, I get a push notification.

9. The outdoor camera records the motion event but doesn't push a notification so you don't know anything happened.

10. I can't turn off the one motion alert notification I get every 30s, and the 30/60m snooze stopped working!Setup of all the devices was very easy, and overall, I am very happy with the service.

11. It constantly says a network error at base station but yet the system works perfectly from the key pad The outdoor cameras are horrible.

1. Fix SimpliSafe Home Security App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SimpliSafe Home Security App: Restarting the app will resolve most errors.
2. Update the SimpliSafe Home Security App App. Here is how:
   1. On Android goto PlayStore » Search for "SimpliSafe Home Security App" » Open SimpliSafe Home Security App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SimpliSafe Home Security App » click "UPDATE".
3. Clear SimpliSafe Home Security App app cache: Clearing cached data will force your app to retrieve the latest data directly from SimpliSafe Home Security App servers.
   1. On Android, goto Settings » Apps » Select "SimpliSafe Home Security App" » click Storage » click "Clear Cache".
4. Check SimpliSafe Home Security App app permissions. If any of these permissions required to use your device's features are disenabled, SimpliSafe Home Security App might not work.
5. Uninstall and reinstall SimpliSafe Home Security App. If nothing else has worked, completely uninstall SimpliSafe Home Security App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SimpliSafe Home Security App not working

2. Fix SimpliSafe Home Security App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SimpliSafe Home Security App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SimpliSafe Home Security App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SimpliSafe Home Security App may not be able to connect to the Internet when running in the background.