Published by People Power Company

Report an issue with Presence Video Security Camera.
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Why should I report an Issue with Presence Video Security Camera?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of People Power Company to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Presence Video Security Camera

1. Upgrade to Presence Pro Video through Apple’s App Store starting at only $1. 99 for advanced motion detection features, with a beefy 5GB of video storage and priority customer support.

2. You’ll get a ton of free encrypted cloud video storage for your motion detection recordings – 50MB to be exact. Want more?

3. With live audio/video streaming and on-demand video recording, Presence makes a great DIY home security camera system.

4. Presence supports multiple simultaneous viewers connecting to a single camera at the same time.

5. At home, in the kitchen, the garage, the nursery, the office or wherever – watch what’s happening live and record it at the same time.

6. Adjust motion detection sensitivity to get only the recorded videos you want.

7. Presence video alerts will show you what just happened.

8. You’ll get recorded video alerts when something happens.

9. Download Presence on BOTH your primary smartphone – the one you use every day – and your old smartphone or tablet.

10. Be a Twitter influencer by sharing interesting moments captured by Presence.

11. Let the free app Presence watch your back.

Presence Video Security Camera Customer Insights

1. Tried both camera.monitor. So far USELESS.......Appears to work on latest ver Android but not older phones,ver? So what's the point? Can't use old phones.I have worked on this for 2 days and have yet to find how to view recorded videos.

2. The final issue is scheduling, no use to me if I can't create schedules.Unfortunately, this did not work for me (and yes I followed the directions and My wifi signal was great).

3. I tried Alfred next which was my second choice and everything is going smoothly.very clunky user interface.

4. It's just a shame it doesn't always work, making it unreliable and therefore unfit for purpose as a home security system for peace of mind.

5. Every time you add a device it's automatically put into camera mode and there's no way to switch it to viewer.

6. When you don't have any security devices at home, in a garage or office, it's an awesome substitute short of having an actual security device.

7. I cannot find any way to switch from camera to viewer mode.

8. I got a response from support recommending clear data, increase wifi or reinstall.

9. I've used this app with an extra cell phone in the house and connected to our wifi, setting up my phone for viewing.

10. I also had it for the house too, I had it against the window with the camera pointing to the backyard and it records.

11. A lot of wasted time and still does not work on 4 different devices.

Steps to Troubleshoot & Fix Presence Video Security Camera Issues

1. Fix Presence Video Security Camera Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Presence Video Security Camera: Restarting the app will resolve most errors.
  2. Update the Presence Video Security Camera App. Here is how:
    1. On Android goto PlayStore » Search for "Presence Video Security Camera" » Open Presence Video Security Camera » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Presence Video Security Camera » click "UPDATE".
  3. Clear Presence Video Security Camera app cache: Clearing cached data will force your app to retrieve the latest data directly from Presence Video Security Camera servers.
    1. On Android, goto Settings » Apps » Select "Presence Video Security Camera" » click Storage » click "Clear Cache".
  4. Check Presence Video Security Camera app permissions. If any of these permissions required to use your device's features are disenabled, Presence Video Security Camera might not work.
  5. Uninstall and reinstall Presence Video Security Camera. If nothing else has worked, completely uninstall Presence Video Security Camera then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Presence Video Security Camera not working


2. Fix Presence Video Security Camera Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Presence Video Security Camera be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Presence Video Security Camera not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Presence Video Security Camera may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi! This subscription is not showing up in my subscriptions in settings. I would like to cancel my week trial immediately (July 4,2022). Thanks in advance!

    — by nicole hudak 2 years ago