Contact Track Customer Service

Why should I report an Issue with Track - Calorie Counter?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nutritionix to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The interface is slightly clunky, but it gives me so many options for easy ways to log that I don't care.Helpful overall in tracking caloric intake/burn, but while the food list seems pretty extensive, the exercise list seems rather limited, at least in terms of daily activities.

2. I wish it had more history, ability to look at last week or last month and see ratios of protein,carbs,fats for the whole time period.Been using this app for a few years.

3. Right now my starting weight has been changed by the system and I cannot get anybody to change it back to my original weight leaving me not to know exactly what my gains and losses are.This is a good app but it needs some refinement.

4. No drop-down list of options to choose from; just manually enter the activity, and if that exact term is not in its vocabulary, it will pick what it thinks is the closest option, but that option might not truly reflect the calories burned.

5. On the custom option, the window drops down but it's blank and there's no way to choose a date! Time to look for a new app I think.Been using this for about 6 months.

6. - sleeping is not exercise.Love this app! It allows you to put in your own calorie preference so you can lose weight at your own pace! Most other calorie counters don't do that.

7. Time to look for something more stable.Track is a good calorie tracker app, scanner works well for me.

8. Now it seems to be completely broken since the recent update and I don't like the way they changed the weight tracking charts.

9. Not happy with latest upgrade (3/2023) because the calorie counts in my recipes have gotten messed up.

10. If you go online and search the database, you can find what you're looking for and add it from there to your food log.

11. When I contacted support again they said I was not a premium member! Food is not going into the right meal that I've chosen.

1. Fix Track Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Track: Restarting the app will resolve most errors.
2. Update the Track App. Here is how:
   1. On Android goto PlayStore » Search for "Track" » Open Track - Calorie Counter » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Track » click "UPDATE".
3. Clear Track - Calorie Counter app cache: Clearing cached data will force your app to retrieve the latest data directly from Track servers.
   1. On Android, goto Settings » Apps » Select "Track - Calorie Counter" » click Storage » click "Clear Cache".
4. Check Track app permissions. If any of these permissions required to use your device's features are disenabled, Track might not work.
5. Uninstall and reinstall Track. If nothing else has worked, completely uninstall Track then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Track not working

2. Fix Track Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Track be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Track not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Track may not be able to connect to the Internet when running in the background.