Published by Bank of America on Aug 14, 2024

Report an issue with Bank of America Private Bank.
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Why should I report an Issue with Bank of America Private Bank?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bank of America to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bank of America Private Bank

1. Review additional information relating to your accounts and transactions, such as privacy, terms and conditions and equal housing by visiting Bank of America Private Bank Account Access.

2. Bank of America Private Bank Account Access for Android allows you to easily access important account and market information and stay connected to your advisor team while on the go.

3. The Bank of America Private Bank Account Access app for Android is available to clients who have online access to the Bank of America Private Bank Account Access website.

4. If you do not currently have Bank of America Private Bank Account Access, visit the website or contact your Bank of America Private Bank client team.

5. Bank of America Private Bank, Bank of America Private Wealth Management operates through Bank of America, N. A. , and other subsidiaries of Bank of America Corporation (“BofA Corp. ”).

6. At Bank of America Private Bank, we apply our intellectual resources and financial acumen to helping manage, preserve and enhance your wealth.

7. Banking products are provided by Bank of America, N. A. , and affiliated banks, Members FDIC and wholly owned subsidiaries of BofA Corp.

8. Merrill Lynch Wealth Management makes available products and services offered by Merrill Lynch, Pierce, Fenner & Smith Incorporated, a registered broker-dealer, Member SIPC, and other subsidiaries of BofA Corp.

9. We believe our global perspective, team approach, fiduciary platform and more than 200 years of experience distinguish us from other private banks and provide the kind of insights, solutions and expertise that have a worth all their own.

10. By downloading and using this app, you agree to the current terms and conditions.

11. To learn more, visit the ustrust. com website.

Bank of America Private Bank Customer Insights

1. When you "create" by entering it twice, if you merely enter your old one, that it hadn't recognize after 10 or 15 tries; it miraculously works! Last few months it's gotten better but still has many menu issues.You can't login with this app.

2. Not sure what the problem is, but someone needs to work with the Samsung folks.appears to be a decoy of some sort by BofA.

3. not sure if this is the real app for bank of america.I downloaded the app but unfortunately it wouldn't take my password.

4. Then you are subjected to the ordeal of a 2-step verification by receiving a 6-digit code via text or email, then entering it to create a so-called new PW.

5. Works great on my Samsung Galaxy Note 9 phone and on my Samsung tablet.

6. Figure out what numbers of which month are where? Here, next page, last page, this click through, that click through you know? Just not as simple to use as a year ago.The app worked fine or me.

7. Uninstalled.Not sure why people are complaining because this application running Excellent on my Galaxy A53.

8. Thanks.every now and then it will not recognize your password and or user id locking your account.

9. I'm probably going to be fined for being over drawn, but I can't get to the physical bank because of handicap issues.

10. often will not recognize your username or password even if you re-enter it over and over.

11. The big problem was that it takes 220 MB of internal storage, with no ability to transfer to external storage.

Steps to Troubleshoot & Fix Bank of America Private Bank Issues

1. Fix Bank of America Private Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bank of America Private Bank: Restarting the app will resolve most errors.
  2. Update the Bank of America Private Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Bank of America Private Bank" » Open Bank of America Private Bank » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bank of America Private Bank » click "UPDATE".
  3. Clear Bank of America Private Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Bank of America Private Bank servers.
    1. On Android, goto Settings » Apps » Select "Bank of America Private Bank" » click Storage » click "Clear Cache".
  4. Check Bank of America Private Bank app permissions. If any of these permissions required to use your device's features are disenabled, Bank of America Private Bank might not work.
  5. Uninstall and reinstall Bank of America Private Bank. If nothing else has worked, completely uninstall Bank of America Private Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bank of America Private Bank not working


2. Fix Bank of America Private Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bank of America Private Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bank of America Private Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bank of America Private Bank may not be able to connect to the Internet when running in the background.

Reported Issues