Contact net2phone Customer Service

Why should I report an Issue with net2phone?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Net2Phone, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Wish the app would just work consistently.Wonderful app phenomenal call quality! From our experience with unified communications whenever using the mobile app bad quality or dropping calls are 99.9% of the time due to the users lack of adequate service.

2. Calls drop or they can't hear you! You dont see you missed a call, if you have a text, or voicemail until hours or days later.

3. These apps utilize your mobile data to make and receive calls, which means even if your cellular network is working fine it doesn't always mean your mobile app would be working properly.

4. Most phone calls don't ring and I only get the missed call notification.

5. Often out of nowhere the app just stops working with no warning... I'll have the app on and running then get to the office and have missed calls that didn't go through at all on the app.

6. Takes forever to show missed calls and voice mails.. Please fix this!! Important for our businesses!!Terrible app.

7. Maybe another app interfering? I found less calls drop & better communication if you turn your wifi off when using the app.

8. It does not work most of the times because it won't let me pick up incoming calls, or the caller can't hear me.

9. Can't view missed calls on the app or recent calls.

10. I am losing a lot of the incoming calls from clients.

11. UnreliableWill no longer ring when a customer calls.

1. Fix net2phone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart net2phone: Restarting the app will resolve most errors.
2. Update the net2phone App. Here is how:
   1. On Android goto PlayStore » Search for "net2phone" » Open net2phone » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for net2phone » click "UPDATE".
3. Clear net2phone app cache: Clearing cached data will force your app to retrieve the latest data directly from net2phone servers.
   1. On Android, goto Settings » Apps » Select "net2phone" » click Storage » click "Clear Cache".
4. Check net2phone app permissions. If any of these permissions required to use your device's features are disenabled, net2phone might not work.
5. Uninstall and reinstall net2phone. If nothing else has worked, completely uninstall net2phone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing net2phone not working

2. Fix net2phone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make net2phone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to net2phone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, net2phone may not be able to connect to the Internet when running in the background.