Published by Infuze Credit Union on Jun 6, 2024

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Why should I report an Issue with Infuze Credit Union?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Infuze Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Infuze Credit Union Customer Insights

1. When something does get flagged and a hold put on my card it would be nice to get a notification from the app when it happens rather than finding out the next time I make a purchase.It is very professional and easy to work with and has an amazing safety lck so everytime you close the app is signs up out, so evtime you re-open the app you have to put your username and password to make sure knowone can get in without knowing the username and password.Would be better if you could flag a suspicious transaction on the drop box by the transaction where it says details instead of going to the bank in person or by phone call explaining suspicious activities on the account and have a section where you can communicate with the bank on the app kinda like what chime has on their banking app where you can report suspicious activities yourself that you spot on the banking app but otherwise this app is...

2. EXCELLENT monitoring and security! Everything I could hope for in an online banking app! I can check my balance quickly, pay my bills and even get my statements quickly and easily! I love this app and this credit union!I like everything about the app, except the deposit mode, it's very glitchy, and right now for the past 6 weeks I have been unable to deposit a check, it keeps saying retake the picture.

3. However this past weekend which was July 4th (so they had extended closures) and due to no fault of my own, a fraud hold was placed on my card.

4. It does close down when i am not yet ready, but other than this, it seems quite nice.Easy to navigate.

5. Infuze has to change the customer # on file with fraud services.

6. But I like the access, it's very quick.Network Connectivity Error: Server cannot be reached at this time.

7. Needs a link to fraud division so I can quickly let them know if a charge they flagged is really me or is fraudulent.

8. Fraud services did not.I was told Bitcoin is now used at my bank.

9. I haven't needed them, for the most part, they hold my money.

10. Other wise, great app.I absolutely love the app.

11. I'll rate the app higher once I can use it again.I have banked with Infuze for several years.

Steps to Troubleshoot & Fix Infuze Credit Union Issues

1. Fix Infuze Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Infuze Credit Union: Restarting the app will resolve most errors.
  2. Update the Infuze Credit Union App. Here is how:
    1. On Android goto PlayStore » Search for "Infuze Credit Union" » Open Infuze Credit Union » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Infuze Credit Union » click "UPDATE".
  3. Clear Infuze Credit Union app cache: Clearing cached data will force your app to retrieve the latest data directly from Infuze Credit Union servers.
    1. On Android, goto Settings » Apps » Select "Infuze Credit Union" » click Storage » click "Clear Cache".
  4. Check Infuze Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, Infuze Credit Union might not work.
  5. Uninstall and reinstall Infuze Credit Union. If nothing else has worked, completely uninstall Infuze Credit Union then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Infuze Credit Union not working


2. Fix Infuze Credit Union Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Infuze Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Infuze Credit Union not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Infuze Credit Union may not be able to connect to the Internet when running in the background.

Reported Issues