Contact Dynamics 365 Remote Assist Customer Service

Why should I report an Issue with Dynamics 365 Remote Assist?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Additional hardware and license requirements vary for available features and content.  After this trial period, the technician will need a paid Remote Assist license, which comes with Microsoft Teams and capacity for Common Data Service. *Commercial features of this app require a paid or trial Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription for work.

2. Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing travel time and cost.

3. Additionally, both technicians and remote collaborators may need a free or paid version of Microsoft Teams.

4. By downloading Remote Assist, you agree to the license (see aka. ms/RemoteAssistSoftwareLicense) and privacy terms (see aka. ms/privacy).

5. Technicians and remote collaborators can add mixed reality annotations to provide instructions in context.

6. Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available.

7. If you’re not sure about your company’s subscription or the services you have access to, visit to get connected with a Dynamics solution expert or contact your IT department.

8. Technicians can also capture and visualize images and videos of their organization’s assets and store them in Common Data Service.

9. For support or feedback, email us at d365rafb@microsoft. com.

1. I do have a teams account.Interesting idea, I wanted to try this for work but could not get past the login screen.

2. Login is wierd in that Microsoft Authenticator pops up, you select the account you want to use, but then it asks again for username and password to be entered.

3. Basically useless until this is fixed.Unable to start 30-day free trial because it requires work microsoft account.

4. Teams integration is great for businesses that use the Microsoft suite!Running on Android.

5. Doesn't seem like this app has been tested well.Couldn't get through the login screen.

6. After log in, I was then presented with an error message of "Encountered an Error" - HttpRequestException: 404 (Not Found) on the Contacts screen.

7. To login, need to have teams app.

8. I would like to try with a personal Microsoft account that is not joined to an azure AD.

9. Not a great experience to initially get it set up (requires Teams account).

10. (Demo without work account)Hangs on the contacts screen here.

11. Opens web page, offering to install teams app.

1. Fix Dynamics 365 Remote Assist Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dynamics 365 Remote Assist: Restarting the app will resolve most errors.
2. Update the Dynamics 365 Remote Assist App. Here is how:
   1. On Android goto PlayStore » Search for "Dynamics 365 Remote Assist" » Open Dynamics 365 Remote Assist » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dynamics 365 Remote Assist » click "UPDATE".
3. Clear Dynamics 365 Remote Assist app cache: Clearing cached data will force your app to retrieve the latest data directly from Dynamics 365 Remote Assist servers.
   1. On Android, goto Settings » Apps » Select "Dynamics 365 Remote Assist" » click Storage » click "Clear Cache".
4. Check Dynamics 365 Remote Assist app permissions. If any of these permissions required to use your device's features are disenabled, Dynamics 365 Remote Assist might not work.
5. Uninstall and reinstall Dynamics 365 Remote Assist. If nothing else has worked, completely uninstall Dynamics 365 Remote Assist then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dynamics 365 Remote Assist not working

2. Fix Dynamics 365 Remote Assist Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dynamics 365 Remote Assist be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dynamics 365 Remote Assist not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dynamics 365 Remote Assist may not be able to connect to the Internet when running in the background.