Contact RemoteLock Customer Service

Why should I report an Issue with RemoteLock?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RemoteLock Engineering to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The new RemoteLock app makes it easy to manage and monitor all of your connected locks. • View activity on one or many locks through the easy-to-use mobile interface. • Update property portfolio, including adding users, devices and locations. • Use search to find specific devices if you have multiple devices.

1. Remote lock you better get your stuff together.New update is the straw that broke the camel's back after the 6i faulty design nightmare that coats us thousands in replacement locks and man power.. New app is so poorly coded, things like all users name's are cut off for example the name "Lisa" is displayed as "Li.." making it frustrating to manage as many guests as we do.

2. Edit: 3 stars because support was able to get me past the initial setup, with information not given in the app.I have several locks, and the website works good, but the app is so slow.

3. The app technology has definitely not caught up with the web version, but the app is what everyone needs to actually be remote! Please fix remote lock team!Worked for month or so now does nothing but open then closé immediately.

4. See ya Lockstate and Remote Lock App!!!!!!!Locks don't work for me.

5. If you have to have there service then youThis app used to work good but now is very flaky! It's super frastration now that its slow and will not save guests reliably.

6. Support takes DAYS to answer tickets in my experience- unable to give guests access.App is difficult to install and set up.

7. Update recommend finding someone who doesn't take your control from your purchases away by making everything a service or feature to charge you for.

8. Real inconvience considering we pay a whole lot for this service with 3 locations and we'll over a 100 locks at 290$ each.

9. I have been looking for a new lock for my Air BNB's that works easier than this Lockstate lock and this new app is the straw that broke the camels back.

10. Also clock now is 24 hour clock with no ability to change to "am/pm" style, a minor inconvenience but still, why??? Just as I thought this company was turning the corner.

11. This is the cheapest, least supported and most broken piece of software I can imagine using for lock control.

1. Fix RemoteLock Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RemoteLock: Restarting the app will resolve most errors.
2. Update the RemoteLock App. Here is how:
   1. On Android goto PlayStore » Search for "RemoteLock" » Open RemoteLock » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RemoteLock » click "UPDATE".
3. Clear RemoteLock app cache: Clearing cached data will force your app to retrieve the latest data directly from RemoteLock servers.
   1. On Android, goto Settings » Apps » Select "RemoteLock" » click Storage » click "Clear Cache".
4. Check RemoteLock app permissions. If any of these permissions required to use your device's features are disenabled, RemoteLock might not work.
5. Uninstall and reinstall RemoteLock. If nothing else has worked, completely uninstall RemoteLock then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RemoteLock not working

2. Fix RemoteLock Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RemoteLock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RemoteLock not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RemoteLock may not be able to connect to the Internet when running in the background.