Published by eSoft Office Site

Report an issue with Word Office Viewer.
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Why should I report an Issue with Word Office Viewer : Docx Reader, PDF and Excel?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of eSoft Office Site to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Word Office Viewer Customer Insights

1. Appreciate your hard work in this app, looking forwArd to take necessary steps to solve this issue.Good app... It could be much better if an option is added, that after seeing/reading the pdf, we can delete an unwanted file from the storage.It is a document viewer application, it doesn't allow user to edit the document.

2. Its just a waste of time which gives u invalid file at the end.. Maa ka bhosda jisne b ye banaya haiToo much ads, One of my pal send me homework in word format on whatsapp but when I click on that file, WhatsApp directed me in this app but I my file didn't open.

3. It seems difficult to find a word app that allows editing that actually works.It's probably me for lack of knowledge, but I will have a degree in computer technology and Web development by the end of the year..Thanks again for letting me and others Express our opinion in a open source.

4. Ka chutiya app bc.. When u try to open this app, 30s video pops up.. if u want to view a file, 30s video pops up.. to select a file another video pops up.. at last another one for editing.

5. Not worth keeping this app if it can't open files and show so many ads at the same time.I was liL frustrated with editing option... I was just simply clicking on edit multiple times and it wasn't working.

6. I have 4 kids and I would be lost without this app!One of my .doc files it says the file is wrong or doesn't exist.

7. My kids are in cyber school and this is essential for downloading files for studying while they're in class.

8. Was getting adds every so often, and that become more frequent but as I use the app thought I pay £1.69 to get rid of them.

9. App to be removedI got the same error message as the last review.

10. My other 8 year old Think Free doc reader opens is.

11. To my surprise adds still coming up.

Steps to Troubleshoot & Fix Word Office Viewer Issues

1. Fix Word Office Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Word Office Viewer: Restarting the app will resolve most errors.
  2. Update the Word Office Viewer App. Here is how:
    1. On Android goto PlayStore » Search for "Word Office Viewer" » Open Word Office Viewer : Docx Reader, PDF and Excel » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Word Office Viewer » click "UPDATE".
  3. Clear Word Office Viewer : Docx Reader, PDF and Excel app cache: Clearing cached data will force your app to retrieve the latest data directly from Word Office Viewer servers.
    1. On Android, goto Settings » Apps » Select "Word Office Viewer : Docx Reader, PDF and Excel" » click Storage » click "Clear Cache".
  4. Check Word Office Viewer app permissions. If any of these permissions required to use your device's features are disenabled, Word Office Viewer might not work.
  5. Uninstall and reinstall Word Office Viewer. If nothing else has worked, completely uninstall Word Office Viewer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Word Office Viewer not working


2. Fix Word Office Viewer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Word Office Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Word Office Viewer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Word Office Viewer may not be able to connect to the Internet when running in the background.

Reported Issues