Contact Cathay Bank Customer Service

Why should I report an Issue with Cathay Bank?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cathay Bank Mobile Apps Development to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also it takes 5 months to dispute a charge and to start the process it must be done in office.Mobile app hasn't been working for weeks now.

2. It's the program.They are behind the times in tech and you wont have access to your accout for no reason other than their system doesnt recognize your information.

3. Emailed developer and my email was eventually forwarded to local branch and I was asked to call local branch.

4. If it wasnt for the cool people at my local office I would not bank with them.

5. When I see the shortcut on screen with bank's OLD logo after download, I know it won't work.

6. They need to update their app asap.They keep saying they sent me a security code and nothing was sent.

7. Used to work on my tablet.

8. Even when it did work, it was very basic UI.

9. Doesn't let you login.

10. Now it doesn't.

11. It works well on phone.

1. Fix Cathay Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cathay Bank: Restarting the app will resolve most errors.
2. Update the Cathay Bank App. Here is how:
   1. On Android goto PlayStore » Search for "Cathay Bank" » Open Cathay Bank » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cathay Bank » click "UPDATE".
3. Clear Cathay Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Cathay Bank servers.
   1. On Android, goto Settings » Apps » Select "Cathay Bank" » click Storage » click "Clear Cache".
4. Check Cathay Bank app permissions. If any of these permissions required to use your device's features are disenabled, Cathay Bank might not work.
5. Uninstall and reinstall Cathay Bank. If nothing else has worked, completely uninstall Cathay Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cathay Bank not working

2. Fix Cathay Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cathay Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cathay Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cathay Bank may not be able to connect to the Internet when running in the background.