Published by Mercuryo on Sep 28, 2023

Report an issue with Mercuryo Bitcoin Cryptowallet.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Why should I report an Issue with Mercuryo Bitcoin Cryptowallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mercuryo to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Mercuryo Bitcoin Cryptowallet image 1 contact Mercuryo Bitcoin Cryptowallet image 2

About Mercuryo Bitcoin Cryptowallet

1. Mercuryo is a fully licensed European crypto wallet service that allows you to buy and exchange cryptocurrency in a few clicks. - Referral program: earn 0.

2. Mercuryo offers the lowest fees and some of the best rates on the market (real-time prices from top coinmarketcap exchanges).

3. Mercuryo is your go-to crypto wallet and mobile pay app.

4. Forget about localbitcoins and other peer-to-peer crypto exchangers.

5. The safety of your data and bank ID is guaranteed by PCI DSS security standards.

Mercuryo Bitcoin Cryptowallet Customer Insights

1. After all those steps your account still doesn't work and their support email address ask you to send the picture of both sides of your payment card! I stopped there, but still i am worried about my personal information (ID+payment card) i have shared with them.Card expiration date auto enters wrong and there is no way to correct it.

2. This is 1 hour after identity verification and acceptance ! Perhaps they are the hackers! I had to change my credit card just now as I got worried!! DO NOT RECOMMEND.WARNING!! DO NOT DOWNLOAD! It's impossible to withdraw anything you deposit.

3. I purchased 100 USTD to then receive an email saying my purchase was unsuccessful, but my bank card was still charged by Mercuryo.

4. They got my license, credit card, KYC info, email and phone.. then without ANY explanation they said they blocked me by their security without ANY transaction having gone through.

5. Transactions fail, when asking customer support about it, the person doesn't seem to understand the problem.

6. First of all it creates a fake wallet without giving you the security phrases.Secondly, it demands you to add your ID and then to connect your Debit/Credit card to the app which cost you 1€.

7. There's a worst support chat for your problems.Verification were all successful.

8. When app is asking "are you happy?" And I clicked "no" next option is to leave a comment, bit the "send" button doesn't work.

9. I have used many exchanges before with no issues, I personally would stay away from this platform as I have realistically been scammed by it.This app is suspicious to fraud.

10. This is a scam and should be removed from the app store.The experience has been awful with Mercuryo.

11. But when trying to purchase bitcoin, my 2 cards (visa and mastercard even tried google pay) are error processing.

Steps to Troubleshoot & Fix Mercuryo Bitcoin Cryptowallet Issues

1. Fix Mercuryo Bitcoin Cryptowallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Mercuryo Bitcoin Cryptowallet: Restarting the app will resolve most errors.
  2. Update the Mercuryo Bitcoin Cryptowallet App. Here is how:
    1. On Android goto PlayStore » Search for "Mercuryo Bitcoin Cryptowallet" » Open Mercuryo Bitcoin Cryptowallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mercuryo Bitcoin Cryptowallet » click "UPDATE".
  3. Clear Mercuryo Bitcoin Cryptowallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Mercuryo Bitcoin Cryptowallet servers.
    1. On Android, goto Settings » Apps » Select "Mercuryo Bitcoin Cryptowallet" » click Storage » click "Clear Cache".
  4. Check Mercuryo Bitcoin Cryptowallet app permissions. If any of these permissions required to use your device's features are disenabled, Mercuryo Bitcoin Cryptowallet might not work.
  5. Uninstall and reinstall Mercuryo Bitcoin Cryptowallet. If nothing else has worked, completely uninstall Mercuryo Bitcoin Cryptowallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mercuryo Bitcoin Cryptowallet not working

2. Fix Mercuryo Bitcoin Cryptowallet Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Mercuryo Bitcoin Cryptowallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mercuryo Bitcoin Cryptowallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mercuryo Bitcoin Cryptowallet may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • under GDPR

    — by Nika Marušič 7 months ago

  • Delete my account

    — by Kevin de gala balbin 1 year ago

  • I would like to kindly ask you to delete my account and all my personal data from Mercuryo

    Karol Zahuta

    — by Karol Zahuta 1 year ago

  • I will not use this account/wallet. Please delete my selfe, Id card and all my account/wallet.
    Best Regards
    Jiri Kubec

    — by JIRI KUBEC 1 year ago

  • Hi, I’m requesting to delete my account as I no longer intend to use these services and also I’m at risk of a fraud and need my identifications removed. This was insisted by my bank aswell as the police.

    Thank you.

    — by Temukisa 1 year ago

  • Hello I'd like to have my account deleted from

    — by Dariusz Jerzy Jakubik 1 year ago

  • I want to delete my account

    — by Mattia 1 year ago

  • I want to delete my account

    — by Mattia 1 year ago

  • Also, please delete all my information on this account and delete my account. Please send me an email that is was done.

    — by Diana Richardson 2 years ago

  • Also, please delete all my information on this account

    — by Diana Richardson 2 years ago

  • Unable to log onto account.someone else has the pin code. My drivers license and card info is on this account.

    — by Diana Richardson 2 years ago