Published by CreditshopLLC on Mar 7, 2024

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Mercury Cards

1. Welcome to Mercury oculus, an eye-opening new way to manage your credit.

2. Mercury oculus goes beyond simply being a place to pay your card.

3. You have unique credit goals—Mercury oculus is designed to help you achieve them.

Mercury Cards Customer Insights

1. But it is a pain to get into it ...fingerprint recognition is on first screen, but doesn't it must be deactivated then reactivated then used to access the login screen where you have to enter your password every single time.

2. I would like more attention to functions working and less to the appearance of the app.The app is easy to use and to set up, but of all my credit cards it is the only one where I can not have notifications sent to my phone every time I make a transaction.

3. New info: The Mercury credit card is the only card I have that allows me to edit & change my payment dates & payment amounts.

4. It is something I truly appreciate with my other credit cards so I know every time my card is used.

5. This will have impacts on the application's UI elements." But the newest update corrected this! Changed review from 4* to 5*I like the colors but too much time on an animated opening.

6. I need it to just load and show my information without all the opening hoopla.This app looks better than it really is...IOW's pretty & functional & accurate enough to review transactions, make payments, setup auto pay etc.

7. User friendly, easy to use and understand when I want to see my current balance and available credit.

8. However, once you're in then navigating is easy, so I still use it on the regular.Nice UI, but loads very slow due to the opening graphic.

9. The app may be new and have lots of time killing animation but I still have to log in a second time to see my credit score.

10. Everything you need is right there in the app, but waiting to get there is like watching the opening credits of a movie, I don't care who the director of lighting was for the movie and I don't care for the grand entrance to the app.

11. Code writers have never heard "if it isn't broken, don't fix it." What has happened here is why people stop using apps and find another way.App loads slow.

Steps to Troubleshoot & Fix Mercury Cards Issues

1. Fix Mercury Cards Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Mercury Cards: Restarting the app will resolve most errors.
  2. Update the Mercury Cards App. Here is how:
    1. On Android goto PlayStore » Search for "Mercury Cards" » Open Mercury Cards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mercury Cards » click "UPDATE".
  3. Clear Mercury Cards app cache: Clearing cached data will force your app to retrieve the latest data directly from Mercury Cards servers.
    1. On Android, goto Settings » Apps » Select "Mercury Cards" » click Storage » click "Clear Cache".
  4. Check Mercury Cards app permissions. If any of these permissions required to use your device's features are disenabled, Mercury Cards might not work.
  5. Uninstall and reinstall Mercury Cards. If nothing else has worked, completely uninstall Mercury Cards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mercury Cards not working

2. Fix Mercury Cards Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Mercury Cards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mercury Cards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mercury Cards may not be able to connect to the Internet when running in the background.

Reported Issues