Contact Patient Cloud Customer Service

Why should I report an Issue with Patient Cloud?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Medidata Solutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Healthcare professionals: Patient Cloud eCOA allows you to invite patients to your studies and have them provide health data using their mobile devices.

2. Clinical Researchers: Patient Cloud eCOA is part of the Medidata platform, including Medidata Rave®.

3. Medidata Patient Cloud eCOA provides a single app for ePRO, ClinROs and site mode functionality to better integrate workflows.

4. Patients: Download Patient Cloud eCOA app for free, receive an invitation from your doctor and you can participate in a clinical trial — it's that easy!

5. Patient Cloud eCOA lets you answer clinical trial questionnaires from the comfort of your own home, or wherever is convenient for you.

6. Patient Cloud eCOA simplifies the patient reported component of your clinical trials.

7. It changes the information flow and management of patient engagement for patients, clinical researchers, and healthcare professionals.

8. A single app for all users enables clinicians and investigators to assist patients with accessing PRO instruments where appropriate.

9. As part of the Medidata platform, the full functionality of the platform is at your fingertips.

10. It frees you from reliance on proprietary devices and reduces study setup time and effort.

11. By leveraging Rave, you can build your own questionnaires and easily make them available for patients.

1. I stayed up tonight just to check if the notification works and it does but it certainly isn't convenient.Worked fine other than not getting notifications at one point, then they started working again.

2. For the past week I get daily notifications reminding me to complete my diary which was already doneApp notifications are hit and miss; mostly miss.

3. Suddenly I stopped getting notifications when I had a new diary to complete.

4. It notifies of a diary entry being ready sometimes, then just stops sending notifications.

5. I don't know if I have a diary to complete unless I open the app to check and I have missed several because I can't remember to do this all the time.

6. Update 06/13/23: update still doesn't work on Android 13 🤦 ♂️ Update 06/23/23: yet ANOTHER update without simple permission fix to support Android 13...This app doesn't work.

7. Very easy to use & navigate thru app.Works OK, however, the notifications are set to Midnight and I can't change that as far as I know.

8. I had a complicated series of cell phone snafus and it was sufficiently difficult to get back in that i am quite confident neither the phone theif nor a hacker could successfully access medical records (not that id care).

9. The requirement to complete the diary entry only on that day, and in a set time frame, in unrealistic.

10. My notifications are turned on, and I get them from every other app, so it's not my phone.

11. There are no listed "help topics" to aid in troubleshooting of problemsIncredibly reliable, easy to use, maintains very high level of security.

1. Fix Patient Cloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Patient Cloud: Restarting the app will resolve most errors.
2. Update the Patient Cloud App. Here is how:
   1. On Android goto PlayStore » Search for "Patient Cloud" » Open Patient Cloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Patient Cloud » click "UPDATE".
3. Clear Patient Cloud app cache: Clearing cached data will force your app to retrieve the latest data directly from Patient Cloud servers.
   1. On Android, goto Settings » Apps » Select "Patient Cloud" » click Storage » click "Clear Cache".
4. Check Patient Cloud app permissions. If any of these permissions required to use your device's features are disenabled, Patient Cloud might not work.
5. Uninstall and reinstall Patient Cloud. If nothing else has worked, completely uninstall Patient Cloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Patient Cloud not working

2. Fix Patient Cloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Patient Cloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Patient Cloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Patient Cloud may not be able to connect to the Internet when running in the background.