Contact PatientHub Customer Service

Why should I report an Issue with PatientHub?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fresenius Medical Care North America to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tracking your treatment data and trends can help you make healthier choices and thrive on dialysis.

2. With PatientHub, you and your care team can easily check your progress and stay connected.

1. The previous version only had the issue of certain windows opening with a keyboard instead of a number pad, this new revision is overkill and not good.Using Save for Later doesn't allow to go back and add info to the day's flowchart.

2. Surprised and disappointed that such an important function has been reported for months and nobody cares enough or knows how to find a fix.I'm still having an issue with returning back to my draft chart.

3. We wouldn't get anything we bought online... Just this last month I had to call in to customer service and had a repeat delivery truck sent because of this shortcoming.... Go ahead and keep ignoring to fix the app... It's only money.This is ridiculous, first the login screen issue, and then now it constantly logs me off if I jump to my gallery app.

4. Most common is to click the button for the same type and number of treatments and it just won't remember and you have to manually enter everything again.3/23/2021 - I have been trying to update this app for the past 6 hours.

5. The supply ordering feature does not have a review and edit function... Or at least I haven't figured out how it works... Just imagine if websites were like this.

6. It is very frustrating since the android app will not let me enter my data for pariteneal dialysis so having to write it down on paper.

7. I am using a Samsung S21 Galaxy 5 G Ultra phone and am on a Linksys Max Stream triband 5G router which has a very good connection to my phone.

8. If anyone else is experiencing this issue too, please speak up and we can hopefully get this fixed sooner rather than later.New update is no good.

9. I'm using a Cricket Dream 5G, and I just replaced the same model phone due to damage, where the app worked perfectly before, so this seems impossible, and is very annoying.

10. Which leave more work for me to write them down and complete the chart the day after... None of the buttons work to complete drafted chart... it won't let me go back .Ive done all updates.

11. Doesn't store bag info from previous days input, way too many drop downs and questions.

1. Fix PatientHub Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PatientHub: Restarting the app will resolve most errors.
2. Update the PatientHub App. Here is how:
   1. On Android goto PlayStore » Search for "PatientHub" » Open PatientHub » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PatientHub » click "UPDATE".
3. Clear PatientHub app cache: Clearing cached data will force your app to retrieve the latest data directly from PatientHub servers.
   1. On Android, goto Settings » Apps » Select "PatientHub" » click Storage » click "Clear Cache".
4. Check PatientHub app permissions. If any of these permissions required to use your device's features are disenabled, PatientHub might not work.
5. Uninstall and reinstall PatientHub. If nothing else has worked, completely uninstall PatientHub then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PatientHub not working

2. Fix PatientHub Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PatientHub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PatientHub not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PatientHub may not be able to connect to the Internet when running in the background.