AppContacterContact FitCloudPro Customer Service
Chat with our AI-based FitCloudPro Support
Why chat with our AI FitCloudPro Support?
- Our AI is availaibe 24/7, to help you solve any pressing challenges.
- You'll get immediate access to a support assistant specifically trained on support materials of FitCloudPro.
- Skip support wait times and emailing back and forth. Get help immediately.
|
What users are saying
1. So I have missed days of results that it doesn't apparently save because I didn't open the app on the phone every single day 🤦 ♀️ while this watch has more vitals it monitors ... at least my old watch recorded & stored my stuff for a few days.I've been using this app for several months now with the Morepro watch.
2. The app shows different number of steps (7735 on watch 2300 on app), none of the fitness data synchs with Google fit and those are the main reasons to have it.
3. The most annoying is that it no longer syncs with Google fit, so the data gets from my watch to the app, but doesn't get from the app to Google Fit, despite several attempts to uninstall and reinstall or restart each of them and resync.
4. Able to track workouts on the watch but they're never surfaced into the app, and I can't use the app to identify "this time period was an activity" retroactively and label it.
5. There've also been a couple of days lately where the steps aren't counted.My sister got me this watch because my old one sucked.
6. If those don't work the app is basically nothing more than to switch watch face.Does some weird stuff.
7. I absolutely love the watch and was pleasantly surprised by this app, but lately there have been a number of issues.
8. Which seems to work perfectly fineNice watch ... like the features ... not a fan of the sync / connection.
9. And for some reason, my other 3 verses that I had never had that problem so I think there was an issue with specifically that watch but I decided to cancel fit bit altogether.
10. The weather on the watch doesn't consistently stay up to date and I don't know why.
11. It is at the low end of the fitness watch scale so I guess that is to be expected but this app is just plain useless.
Steps to Troubleshoot & Fix FitCloudPro Issues
1. Fix FitCloudPro Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart FitCloudPro: Restarting the app will resolve most errors.
- Update the FitCloudPro App. Here is how:
- On Android goto PlayStore » Search for "FitCloudPro" » Open FitCloudPro » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for FitCloudPro » click "UPDATE".
- Clear FitCloudPro app cache: Clearing cached data will force your app to retrieve the latest data directly from FitCloudPro servers.
- On Android, goto Settings » Apps » Select "FitCloudPro" » click Storage » click "Clear Cache".
- Check FitCloudPro app permissions. If any of these permissions required to use your device's features are disenabled, FitCloudPro might not work.
- Uninstall and reinstall FitCloudPro. If nothing else has worked, completely uninstall FitCloudPro then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing FitCloudPro not working
2. Fix FitCloudPro Server issues & Internet Connection
- Check network connection: An unstable Internet will make FitCloudPro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to FitCloudPro not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, FitCloudPro may not be able to connect to the Internet when running in the background.
Reported Issues
The notification sounds keep going thru my watch instead of my phone even though I have them turned off. I have tried uninstalling and reinstalling the FitCloudPro app, unbinding and binding my watch to the app, and turning my watch off and it still reverts back to the sound going thru my watch. Please advise. Thank you.
The Login button is not active when entering the login +79139478583 Version 2.3.2
I cannot change the watch face. When I go to ‘watch face’ the screen is blank, occasionally it states that it cannot connect to the server. I have tried Resetting the watch Reinstalling the app Resetting my iPhone Nothing has worked. Can you advise me what to do? Many thanks, Sarah
I have not been able to register/login to the FitCloudPro app on my iOS iPhone. I can only use it in guest mode.
I am questioning if I can have multiple watch faces of my choice? I have been successful changing one watch face, but I can not change the other watch face settings (There are 9 different watch faces I can go through on the screen- only 1 allows me to change the face). I have a G36 smart watch.
Server not responding? From my iPhone 14 app
I had a previous watch but cannot seem to arrange gmail notifications on K62 model . Please advise
Cannot connect to server network error
I have a Galaxy s9 and kids with smart watches that need to be setup using this app. unfortunately I am only able to figure out how to set up one watch/account. Please help with setting up the others. I do not have the option to add another user/account once I open the account it only shows the one child that I have set up
cannot get watch to accurately count steps. seems it’s stuck on a different metric system not miles for US. i cannot remove it. and does not sync accustetely with iphone 12
Having a problem connecting to server when using app
APP will not connect to network so I can not create a profile or log in.
How do I set the correct temperature on my KE 3 smart watch?
My wrist watch isn't binded with Fitcloud pro after doing the several effort as per your instruction.Kindly rectify the issue immediately and revert me soon. Thanks
My cosmos luxe wrist watch is binder with your app after doing all instructions as per your application. Kindly rectify the issue immediately.
Hi Im unable to get email notifications on my Xiaomi 11t. Gmail is the default email app(ive checked). I see the notification appear on the phone. I have given all permissions to fitcloudpro, and reinstalled the app. What else can i do? Thanks
Generaly connected Zeblazed GTR 3 Pro with Fitcloud Pro is a mess. Loosing connection with Bluetooth evey 15 minutes , Weather in order to work needs perodically to open app and switch on and off weather reports. AOD work only if Raze to wake is on. Very dissapointed.
I am having trouble with FitCloudpro connecting. It is connected to my Bluetooth.. but says can not connect to the server. This is the first time I having trouble with it connecting. Thanks Wanda
I have changed my phone and since then I have been having trouble with your app. When I tried to access the watch library I got a message "network error". So I uninstalled and reinstalled the app. Now I cannot sign in to my account. It says "network error". I have been using this app for over 3 years and I have data stored that I would not like to lose. What can I do? Currently, I am using it as a guest. Also, I tried to register another account but I got the same message. Please help.
Network error please try again
can’t get the watch faces to load up keeps saying cant connect to server
Can not log in. Data read and write error. Come up
Unable to log into your server (network errors), is your server down? Also app will not stay paired with device. This all started yesterday.
Network error is getting and it is telling try again later. Is any server issues are there,at what time it will be rectified.
I’ve tried every step listed, but when clicking on the “watch face” it says that there is a server error.
Not logging into the fitcloudpro app from yesterday se
It does not connect the application, account or spheres to the server. This after updating to the latest version 2.2.6. Please fix this urgently!!!!!!
Logging in issue with fitcloudpro
My fitcloud pro app says can not connect to server
My husband has watch h56b and it won’t sync with the app and when we register the watch it wants a credit card and my watch doesn’t require that so why does his. We are trying to set the time on the watch. Please help with this issue. And explain why we need a credit card to update his watch.. thank you Terrie bergman.
I have a new smartwatch and everytime I try to log into fitcloudpro app to sync my phone it says there is a "Network error try again later". The Internet connection is working great and it loads up other websites. What is the problem and can you help?
I have fit cloud pro and i am very happy with it but i was lead to believe it was indestructible but i was wearing when i was doing some grinding and cutting and now my watch face has all pit marks all over it is ther anything i can do to get it fixed ore replaced
After time was changed due to Daylight savings, I no longer have correct time and iPhone does not find my watch and cannot connect
weather temp not correct on watchfacr
I cannot sync my watch to the phone. I need help. I have tried many times.
Why if the goal is set at 8000 steps the watch calucate it as 1.6 miles but 2,000 sseps is 1 mile.Is there a defect possibly in the watch cause according to my watch i would have to do at least 16,000 steps to get to 2 miles.Thank you in advance for your help.
I just got the AGPTEK, LW11 watch and trying to create an account on the app, I enter the info for my profile and that's as far as I can get the next step button is grayed out. I triple checked to make sure i had everything entered
Hello app developers, FITCLOUDPRO Unfortunately two days ago even though the watch connects via Bluetooth and gives me drinking alerts, indicates sleep hours, ECG measurement It does not let me measure oxygen, blood pressure, and heart rate The possibility I had in the name of starting when I as an example came in to press the blood pressure was gone. The same goes for the other functions I mentioned. I uninstalled the app, reinstalled, but the problem still exists. I would be happy if you could help me fix this problem Thank you for a clear explanation and in English, or through a video that will explain well how to fix the problem. Thank you very much, waiting for a response Hagit.
Mpg premier has know connection like it is completely dead
Were trouble to install application in malaysia. Kindly solve the problem. I sold 300 unit w46 smartwatch. Please
My smartwatch is DTX are you able to add more face watch because it's a beautiful watch but the watch face they are all normal.....thanks
