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- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About FitCloudPro
1. We get in-app permissions such as location, bluetooth, contacts, calls, messages, notifications, ignore battery optimization restrictions, apps running in the background, etc.
2. Support calls, text messages, Facebook, Twitter and other reminders, as well as hang up the bracelet, quickly reply to text messages and other operations.
3. FitCloudPro helps you connect your smartwatch with your mobile phone, it manages your smartwatch while giving you more control over its functions.
4. Sedentary reminder, drinking water reminder, brightness vibration setting, do not disturb, etc.
5. Such as steps, calories, sleep, heart rate, blood oxygen, etc.
6. All of these details are needed to provide on-time notifications, synced health data, and the best app experience.
FitCloudPro Customer Insights
1. So I have missed days of results that it doesn't apparently save because I didn't open the app on the phone every single day 🤦 ♀️ while this watch has more vitals it monitors ... at least my old watch recorded & stored my stuff for a few days.I've been using this app for several months now with the Morepro watch.
2. The app shows different number of steps (7735 on watch 2300 on app), none of the fitness data synchs with Google fit and those are the main reasons to have it.
3. The most annoying is that it no longer syncs with Google fit, so the data gets from my watch to the app, but doesn't get from the app to Google Fit, despite several attempts to uninstall and reinstall or restart each of them and resync.
4. Able to track workouts on the watch but they're never surfaced into the app, and I can't use the app to identify "this time period was an activity" retroactively and label it.
5. There've also been a couple of days lately where the steps aren't counted.My sister got me this watch because my old one sucked.
6. If those don't work the app is basically nothing more than to switch watch face.Does some weird stuff.
7. I absolutely love the watch and was pleasantly surprised by this app, but lately there have been a number of issues.
8. Which seems to work perfectly fineNice watch ... like the features ... not a fan of the sync / connection.
9. And for some reason, my other 3 verses that I had never had that problem so I think there was an issue with specifically that watch but I decided to cancel fit bit altogether.
10. The weather on the watch doesn't consistently stay up to date and I don't know why.
11. It is at the low end of the fitness watch scale so I guess that is to be expected but this app is just plain useless.
Steps to Troubleshoot & Fix FitCloudPro Issues
1. Fix FitCloudPro Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart FitCloudPro: Restarting the app will resolve most errors.
- Update the FitCloudPro App. Here is how:
- On Android goto PlayStore » Search for "FitCloudPro" » Open FitCloudPro » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for FitCloudPro » click "UPDATE".
- Clear FitCloudPro app cache: Clearing cached data will force your app to retrieve the latest data directly from FitCloudPro servers.
- On Android, goto Settings » Apps » Select "FitCloudPro" » click Storage » click "Clear Cache".
- Check FitCloudPro app permissions. If any of these permissions required to use your device's features are disenabled, FitCloudPro might not work.
- Uninstall and reinstall FitCloudPro. If nothing else has worked, completely uninstall FitCloudPro then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing FitCloudPro not working
2. Fix FitCloudPro Server issues & Internet Connection
- Check network connection: An unstable Internet will make FitCloudPro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to FitCloudPro not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, FitCloudPro may not be able to connect to the Internet when running in the background.
Reported Issues
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I have changed my phone and since then I have been having trouble with your app. When I tried to access the watch library I got a message "network error". So I uninstalled and reinstalled the app. Now I cannot sign in to my account. It says "network error". I have been using this app for over 3 years and I have data stored that I would not like to lose. What can I do? Currently, I am using it as a guest. Also, I tried to register another account but I got the same message. Please help.
— by Urša 2 weeks ago -
Network error please try again
— by Shivanie Lochan 2 weeks ago -
can’t get the watch faces to load up keeps saying cant connect to server
— by scott crossley 2 weeks ago -
Can not log in. Data read and write error. Come up
— by Michael 2 weeks ago -
Unable to log into your server (network errors), is your server down? Also app will not stay paired with device. This all started yesterday.
— by Douglas Franke 2 weeks ago -
Network error is getting and it is telling try again later. Is any server issues are there,at what time it will be rectified.
— by Vikram 2 weeks ago -
I’ve tried every step listed, but when clicking on the “watch face” it says that there is a server error.
— by Ashley Lowe 2 weeks ago -
Not logging into the fitcloudpro app from yesterday se
— by Raja M Shahzeb 2 weeks ago -
It does not connect the application, account or spheres to the server. This after updating to the latest version 2.2.6.
Please fix this urgently!!!!!!— by César 2 weeks ago -
Logging in issue with fitcloudpro
— by Raja M Shahzeb 2 weeks ago -
My fitcloud pro app says can not connect to server
— by Ruiz Llarena 2 weeks ago -
My husband has watch h56b and it won’t sync with the app and when we register the watch it wants a credit card and my watch doesn’t require that so why does his. We are trying to set the time on the watch. Please help with this issue. And explain why we need a credit card to update his watch.. thank you Terrie bergman.
— by Terrie bergman 3 weeks ago -
I have a new smartwatch and everytime I try to log into fitcloudpro app to sync my phone it says there is a "Network error try again later". The Internet connection is working great and it loads up other websites. What is the problem and can you help?
— by Alan Joseph Murray 1 month ago -
I have fit cloud pro and i am very happy with it but i was lead to believe it was indestructible but i was wearing when i was doing some grinding and cutting and now my watch face has all pit marks all over it is ther anything i can do to get it fixed ore replaced
— by Desmond Sturrock 2 months ago -
After time was changed due to Daylight savings, I no longer have correct time and iPhone does not find my watch and cannot connect
— by Frances Maysonet 11 months ago -
weather temp not correct on watchfacr
— by budd case 1 year ago -
I cannot sync my watch to the phone. I need help. I have tried many times.
— by Stephannie Wencke 1 year ago -
Why if the goal is set at 8000 steps the watch calucate it as 1.6 miles but 2,000 sseps is 1 mile.Is there a defect possibly in the watch cause according to my watch i would have to do at least 16,000 steps to get to 2 miles.Thank you in advance for your help.
— by Mary Adams 1 year ago -
I just got the AGPTEK, LW11 watch and trying to create an account on the app, I enter the info for my profile and that's as far as I can get the next step button is grayed out. I triple checked to make sure i had everything entered
— by Lisa M Condon 1 year ago -
Hello app developers, FITCLOUDPRO
Unfortunately two days ago even though the watch connects via Bluetooth and gives me drinking alerts, indicates sleep hours, ECG measurement
It does not let me measure oxygen, blood pressure, and heart rate
The possibility I had in the name of starting when I as an example came in to press the blood pressure was gone. The same goes for the other functions I mentioned.
I uninstalled the app, reinstalled, but the problem still exists.
I would be happy if you could help me fix this problem
Thank you for a clear explanation and in English, or through a video that will explain well how to fix the problem.
Thank you very much, waiting for a response
Hagit.— by HAGIT 2 years ago -
Mpg premier has know connection like it is completely dead
— by Sheila Snipes 2 years ago -
Were trouble to install application in malaysia. Kindly solve the problem. I sold 300 unit w46 smartwatch. Please
— by Roslan Musa 2 years ago -
My smartwatch is DTX are you able to add more face watch because it's a beautiful watch but the watch face they are all normal.....thanks
— by marc 2 years ago
