Contact ADSelfService Plus Customer Service

Why should I report an Issue with ADSelfService Plus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ManageEngine to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the ability to reset forgotten Windows Active Directory passwords and unlock locked out domain accounts ‘on the go’, the app helps IT admins reduce helpdesk calls related to password issues.

2. If your organization uses ManageEngine ADSelfService Plus, you can use this app to reset the password of your corporate Windows Active Directory account.

3. Using this app, users can also synchronize their passwords across a wide range of cloud-based applications and on-premise systems including Google Apps, Office 365, Salesforce, Zoho, IBM AS400, HP UX, Oracle E-Business Suite, etc.

4. Although Zoho (the company behind ManageEngine) has published this app, we do not collect or have access to any information transmitted by this app to the ADSelfService Plus server installed in your organization.

5. ManageEngine ADSelfService Plus’ Android App empowers end-users with mobile password management capabilities.

6. It will NOT work for Home Users, or private emails such as Gmail, Hotmail, Yahoo, etc.

7. Disclaimer: This is a corporate app.

8. You must have ManageEngine ADSelfService Plus 5. 0 or later installed in your corporate network to use this app.

1. Not connecting to the server at all.I think most of the bad reviews here don't understand how this app works, as the IT admin for our organisation who setup the server for ADSelfService Plus this app works perfectly all it really is, is a glossy front end of the website where you do your resets normally, if your organisation doesn't use ADSelfService then this app will not work at all.After enrollment, the app always start at Change Password page.

2. App does support multiple accounts and push notifications in a easy way like with Microsoft authenticator or Cisco Duo...How does this helps the user? From mobile i am not able to unlock my account as well from the PC.

3. Is there a way to change the start page to something else nicer? If yes, i will change my review rating here.A bit better for our regular tasks.

4. Web portal asks to scan QR code for automatically update server settings.

5. If someone face this issue please comment.Not able to update the server settings.

6. Please develop with more and more simplifications to our regular tasks and challenges.This is not properly working with swift keyboard in android (one plus 5).

7. Everytime i need to use this app it gives me an error and to try again later ive been trying later and it still doesn't work.

8. First of all it took 3 attempt to get install just less than 4 mb app(tried on 2 device with different network) Don't waste your time on it, it's not gonna help you.

9. Our users are confused why the app keep asking to Change Password upon every start.

10. It was supposed to make it more convenient but i find myself just calling help desk instead.Yes, people who rated earlier are true.. it's pathetic app.

11. Getting error that server doesnot exist .

1. Fix ADSelfService Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ADSelfService Plus: Restarting the app will resolve most errors.
2. Update the ADSelfService Plus App. Here is how:
   1. On Android goto PlayStore » Search for "ADSelfService Plus" » Open ADSelfService Plus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ADSelfService Plus » click "UPDATE".
3. Clear ADSelfService Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from ADSelfService Plus servers.
   1. On Android, goto Settings » Apps » Select "ADSelfService Plus" » click Storage » click "Clear Cache".
4. Check ADSelfService Plus app permissions. If any of these permissions required to use your device's features are disenabled, ADSelfService Plus might not work.
5. Uninstall and reinstall ADSelfService Plus. If nothing else has worked, completely uninstall ADSelfService Plus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ADSelfService Plus not working

2. Fix ADSelfService Plus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ADSelfService Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ADSelfService Plus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ADSelfService Plus may not be able to connect to the Internet when running in the background.