Contact Ba Customer Service

Why should I report an Issue with Baby Care - track baby growth!?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Breet.Jia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. All permissions added are completely harmless and at no point do we collect or store any personal information! - ACCESS_COARSE_LOCATION: Required to get adverts in the right language for the ad-supported version and for also for analytics e. g. so that we can see which languages we need to localise for. - READ_PHONE_STATE: Used to obtain a unique device identifier.

2. Track baby feeds, baby sleeps, baby poops(pees), baby growth and more, support multiple reminders to help parents/caregivers remember to take care of the baby when busy.

3. Also can use this tool to write baby's diary, add baby's photo, voice record and share with friends. . . .

4. Compare your baby's growth data with CDC/WHO guidelines. .

5. Track baby growth(weight, height, head circumference) . . .

6. This is a free version, and we are using Ads to monetize it so we can keep developing more great apps.

7. We are also using the Analytics to get data about app usage to improve user experience.

8. We also have a donate version ( ) with no ads nor permissions at all. Thanks!

1. For example, if I use my double electric breast pump for 20 minutes to pump both breast, I have to increase the pumping time to 40 minutes which is not accurate.

2. Height weight can't be entered in kg or lb in the same chart easily and accurately, not at all user friendly at this time.Have to pay for w/h chart.

3. Overall the app has great features, however, the timer on the breast pumping only allows use the timer on one breast at a time.

4. I've been able to keep perfect track of my baby's requirements.

5. It helps me to know whether the growth is on track or not.I love the way the application is built.. Very handy and has many features., Thanks team.. Very helpful.

6. The menu to see the history is not user friendly...it's harder to quickly navigate, especially when a current activity is happening.

7. I like the graphs (w-chart/h-chart/hc-chart) because they allow you to keep the baby's weight under control.Invasive. Opens daily or sometimes more often, all by itself.

8. Please update the app!! It's been years since you did, 2017 to be sure and yes I've been using it since 2013.

9. Sometimes, it finishes the activity.Very useful and user friendly.

10. I have been using it 4 years for my 2 babies and my collegues'.

11. Very user friendly.

1. Fix Ba Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ba: Restarting the app will resolve most errors.
2. Update the Ba App. Here is how:
   1. On Android goto PlayStore » Search for "Ba" » Open Baby Care - track baby growth! » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ba » click "UPDATE".
3. Clear Baby Care - track baby growth! app cache: Clearing cached data will force your app to retrieve the latest data directly from Ba servers.
   1. On Android, goto Settings » Apps » Select "Baby Care - track baby growth!" » click Storage » click "Clear Cache".
4. Check Ba app permissions. If any of these permissions required to use your device's features are disenabled, Ba might not work.
5. Uninstall and reinstall Ba. If nothing else has worked, completely uninstall Ba then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ba not working

2. Fix Ba Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ba be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ba not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ba may not be able to connect to the Internet when running in the background.