Contact Scan, Bag, Go Customer Service

Why should I report an Issue with Scan, Bag, Go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Kroger Co. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Even today when I shopped the local store, it would have been nice to do a price lookup on the items I did not buy because they were missing prices.The function of the app seems completely dependent on the in store Wifi and the quality of the connection.

2. Either way, I don't recommend this at this time.This app, theoretically, is ideal! However, when I tried to use it at Kroger when the handhelds were out of service, the app was excruciatingly slow, didn't recognize the UPC, or failed to update.

3. I wish it were integrated with the store shopping app, I find myself switching back and forth to find stuff.Very easy to use and overall great! But if it weren't for COVID-19 which has caused the handheld scanners to no longer be offered, I'd be using those instead of this app.

4. I've tried this on multiple shopping trips just to give it more chances, but it's slow every time.

5. The biggest issue is if it mis-reads a barcode for any reason, or scans a wrong barcode (like those little square barcodes right next to the real one), it requires a human checker look through your cart, you can't pay online and go.

6. If you miss a single scan (i.e. it misreads the barcode, then you have to go through self-check, and a clerk look through everything and play 50 questions about why you have an item not found error.

7. Unfortunately, the execution here is pretty poor and I've experienced the same issues as several other reviewers - glitches, slow response, connectivity problems, hiccups at checkout, and so on.

8. I've also tried turning off the Kroger wifi and use cellular data, but it does not fix the long loading times.

9. Never had a problem other than some annoying items that scan needing assistance that they haven't fixed.

10. Other times, it says, " We are experiencing technical difficulties, " and I cannot use the app at all, even after restarting.The concept behind this app is great.

11. Then, when you do get to sign in, it will scan something and fail to update the list, so you have to close and reopen the app and spin the roulette wheel again to sign on.

1. Fix Scan, Bag, Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Scan, Bag, Go: Restarting the app will resolve most errors.
2. Update the Scan, Bag, Go App. Here is how:
   1. On Android goto PlayStore » Search for "Scan, Bag, Go" » Open Scan, Bag, Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Scan, Bag, Go » click "UPDATE".
3. Clear Scan, Bag, Go app cache: Clearing cached data will force your app to retrieve the latest data directly from Scan, Bag, Go servers.
   1. On Android, goto Settings » Apps » Select "Scan, Bag, Go" » click Storage » click "Clear Cache".
4. Check Scan, Bag, Go app permissions. If any of these permissions required to use your device's features are disenabled, Scan, Bag, Go might not work.
5. Uninstall and reinstall Scan, Bag, Go. If nothing else has worked, completely uninstall Scan, Bag, Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Scan, Bag, Go not working

2. Fix Scan, Bag, Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Scan, Bag, Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Scan, Bag, Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Scan, Bag, Go may not be able to connect to the Internet when running in the background.