Published by Keystone Custom Homes, Inc. on May 14, 2024

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Why should I report an Issue with My Keystone Custom Home?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Keystone Custom Homes, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About My Keystone Custom Home

1. Follow along with the construction of your brand new Keystone Custom Home!

2. Enjoy watching the progress of your home!

3. With the ability to see a live schedule, message your construction team, and see photos of your home being built -- The construction process will be a joy.

My Keystone Custom Home Customer Insights

1. However, there is an overlap between the name and the message when you click to read the entire message.App 👎not working will not open been going 😒on for more 3 days and the house is at 52% complete I would really like to use the app seeing the different stages the house goes getting built thank youApp keeps shutting down before it opens on android.

2. Really like that I can follow status of my house in the construction process! Saves calls to the construction manager for updates.

3. I can't tell if there hasn't been updates or the data is stale.App not functioning again, communications failing and server errors continue.

4. We canmot communicate with our project manager as a result.The app is good.

5. I wish the app provided some sort of indication that it is syncing when it's opened though.

6. as it was working fine previously.

7. Whatever you recently changed broke the app.

8. Update App still shutting down before you can open it.App doesn't work.

Steps to Troubleshoot & Fix My Keystone Custom Home Issues

1. Fix My Keystone Custom Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Keystone Custom Home: Restarting the app will resolve most errors.
  2. Update the My Keystone Custom Home App. Here is how:
    1. On Android goto PlayStore » Search for "My Keystone Custom Home" » Open My Keystone Custom Home » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Keystone Custom Home » click "UPDATE".
  3. Clear My Keystone Custom Home app cache: Clearing cached data will force your app to retrieve the latest data directly from My Keystone Custom Home servers.
    1. On Android, goto Settings » Apps » Select "My Keystone Custom Home" » click Storage » click "Clear Cache".
  4. Check My Keystone Custom Home app permissions. If any of these permissions required to use your device's features are disenabled, My Keystone Custom Home might not work.
  5. Uninstall and reinstall My Keystone Custom Home. If nothing else has worked, completely uninstall My Keystone Custom Home then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Keystone Custom Home not working


2. Fix My Keystone Custom Home Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Keystone Custom Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Keystone Custom Home not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Keystone Custom Home may not be able to connect to the Internet when running in the background.

Reported Issues