Contact JUMIA Online Shopping Customer Service

Why should I report an Issue with JUMIA Online Shopping?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JUMIA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Shop safely and conveniently online with Jumia, the largest online retailer in Africa. ★ Daily exclusive APP-only “Flash Sales” on top products and brands.

2. Jumia offers a large selection of international and local brands to choose from so you can shop 100% genuine products delivered to your door with hassle-free returns.

3. Payment is made easy with secure payment options including cash on delivery, mobile money, or pay using your credit card 💳 with our secure payment portal, Jumia Pay.

4. Operating in 11 markets in Africa, the Jumia Online Shopping Application is available in Arabic, English and French.

5. From fashion to electronics, find everything you need on Africa’s largest online shopping store.

6. With millions of products available, we’re confident you will find what you are looking for and more.

7. Our customer service team is easy to reach and strives to provide you with the best support every step of the way.

8. With Jumia 🛒, you open your doors to savings and convenience!

9. What’s available at Jumia?

10. Avoid crowds, stay safe and shop from the comfort of your home.

11. We aim to provide the best customer experience; please share your feedback to help us achieve that goal.

1. Excluding the amount of time and airtime I wasted contacting the customer service.nice app, I would have given it a 5-star rating except for the fact that when I place multiple orders I received the orders individually even when I placed all the others together.

2. UpTo the extend that I order an item for the past one month till date I haven't received the item and the estimated delivery time came and pass.

3. When I go to my account to view saved items, it's always shows no item saved.So i was thinking, I've been ordering a lot lately and it's kinda hard to scroll looking for delivered items and shipped and the others.

4. Luck differs.Guys, don't use this app I ordered an item here, paid for it by bank transfer and they told me it was a success, a few hours later I come back and see that my order has been cancelled by them.

5. I like shopping on jumia, but you people should add the option of selecting specific items in the cart for order placement.

6. one item in my order was cancelled without explaination few days after successful transaction , availability of product and confirmation of payment.

7. Understand that there is window shopping everywhereCan you include the feature to search within a particular seller's store? I prefer buying from particular sellers, eg Defacto, and I'd prefer to search an item inside their page.

8. I placed an order for a bag this morning,a total payment of N5,520 via transfer.The transaction was successful and order was confirmed.

9. The first time I tried to use jumia after a lot of hesitation, the delivering agent did t appea after 8½ hours of waiting and I guess he pretended that I was unreachable.

10. Where you have to remove all other items in the cart leaving the one's you have money to order, then later searching to cart them again.

11. I don't know why, but I try to contact their customer service to get a refund since they canceled my order.

1. Fix JUMIA Online Shopping Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JUMIA Online Shopping: Restarting the app will resolve most errors.
2. Update the JUMIA Online Shopping App. Here is how:
   1. On Android goto PlayStore » Search for "JUMIA Online Shopping" » Open JUMIA Online Shopping » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JUMIA Online Shopping » click "UPDATE".
3. Clear JUMIA Online Shopping app cache: Clearing cached data will force your app to retrieve the latest data directly from JUMIA Online Shopping servers.
   1. On Android, goto Settings » Apps » Select "JUMIA Online Shopping" » click Storage » click "Clear Cache".
4. Check JUMIA Online Shopping app permissions. If any of these permissions required to use your device's features are disenabled, JUMIA Online Shopping might not work.
5. Uninstall and reinstall JUMIA Online Shopping. If nothing else has worked, completely uninstall JUMIA Online Shopping then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JUMIA Online Shopping not working

2. Fix JUMIA Online Shopping Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JUMIA Online Shopping be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JUMIA Online Shopping not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JUMIA Online Shopping may not be able to connect to the Internet when running in the background.