Published by GOOD APPS KENYA

Report an issue with Jumia Kilimall Rewards.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Jumia Kilimall Rewards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GOOD APPS KENYA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Jumia Kilimall Rewards Customer Insights

Steps to Troubleshoot & Fix Jumia Kilimall Rewards Issues

1. Fix Jumia Kilimall Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jumia Kilimall Rewards: Restarting the app will resolve most errors.
  2. Update the Jumia Kilimall Rewards App. Here is how:
    1. On Android goto PlayStore » Search for "Jumia Kilimall Rewards" » Open Jumia Kilimall Rewards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jumia Kilimall Rewards » click "UPDATE".
  3. Clear Jumia Kilimall Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from Jumia Kilimall Rewards servers.
    1. On Android, goto Settings » Apps » Select "Jumia Kilimall Rewards" » click Storage » click "Clear Cache".
  4. Check Jumia Kilimall Rewards app permissions. If any of these permissions required to use your device's features are disenabled, Jumia Kilimall Rewards might not work.
  5. Uninstall and reinstall Jumia Kilimall Rewards. If nothing else has worked, completely uninstall Jumia Kilimall Rewards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jumia Kilimall Rewards not working


2. Fix Jumia Kilimall Rewards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jumia Kilimall Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jumia Kilimall Rewards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jumia Kilimall Rewards may not be able to connect to the Internet when running in the background.

Reported Issues